Principal Duties: 5-7 essential duties required to competently perform the job.
- Collaborate with business unit stakeholders to gather information on current processes and business needs.
- Document business workflows, procedures, and requested changes clearly and accurately.
- Translate business requests into structured requirements for the IT Development team.
- Assist in identifying gaps or inefficiencies in current processes.
- Support communication between business teams and IT to ensure clarity and alignment.
- Participate in meetings, take notes, and help track requirements and action items.
- Review completed work with guidance to confirm alignment with defined requirements.
- Maintain and update documentation as systems and processes evolve.
- Quickly learn business processes and systems.
- Other duties as assigned.
Minimum Qualifications: Knowledge, Experience, Skills, and Abilities which are REQUIRED
- Associate's degree in Business, Information Systems, or a related field, or equivalent experience
- Strong written and verbal communication skills.
- Strong attention to detail and organizational abilities.
- Understanding business processes and how technology supports them.
- Experience with Microsoft Office suite or similar.
- Ability to collaborate with various business users and technical team members.
- Ability to learn business processes and systems quickly.
Preferred Qualifications: Knowledge, Experience, Skills, and Abilities which are PREFFERED
- Understanding of Software development process (SDLC).
- Experience documenting processes or requirements.
- Problem solving mindset with a willingness to ask questions and learn.
- Exposure to business analysis concepts through coursework, internships or prior work experience.
Skills Required
- Associate's degree in Business, Information Systems, or a related field, or equivalent experience
- Strong written and verbal communication skills
- Strong attention to detail and organizational abilities
- Understanding of business processes and how technology supports them
- Experience with Microsoft Office Suite or similar
- Ability to collaborate with business users and technical team members
- Ability to learn business processes and systems quickly
- Understanding of the software development process (SDLC)
- Experience documenting processes or requirements
- Problem-solving mindset with willingness to ask questions and learn
- Exposure to business analysis concepts through coursework, internships, or prior work experience
What We Do
Select Portfolio Servicing, Inc. (SPS) is a nationally recognized mortgage servicer specializing in the servicing of single-family residential mortgages. Founded in 1989, SPS is headquartered in Salt Lake City, Utah, with an office in Jacksonville, Florida. As a servicer, SPS manages the day-to-day administration of mortgage accounts. The Company’s overall objective is to provide excellent service to customers, preserve homeownership and prevent foreclosure.
