About Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job DescriptionShift Hours :: Sunday – Thursday (9:30 AM – 6:00 PM)
Applicant must speak French/English
• Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
• Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
• Manage the end-to-end automation process of internal and external business partners globally.
• Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
• Applicant must speak Fluent Spanish and English. Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.
• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
• Develops customer relationships on every interaction that result in measurable customer value.
• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
• Delivers small and medium sized projects and performs business system administration.
• Leads emergency bridge calls to circumvent critical issues within SLA.
• Produces scheduled & ad-hoc reporting on an as-needed basis.
• Applicant must speak French/English.
• Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.
Preferred Additional:
• Sales Force Experience Preferred
• Technical Support Certifications or Degrees Preferred
Qualifications- Applicant must speak French
- Experience with IInd Level Technical Support
To know more on this position or to schedule an interview, please contact:
Vishwas Jaggi
973-475-7482
Skills Required
- Fluent in French and English
- Experience with 2nd Level Technical Support
- Flexible work schedule
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
