The Role
Provide IT onboarding support by managing new-hire tickets, coordinating between HR, recruiting, managers and technical teams, maintaining tracking spreadsheets, updating documentation and SOPs, and ensuring an excellent Day One employee experience.
Summary Generated by Built In
This is a remote position.
About the role:
The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket.
Responsibilities:
- Always strive for customer first attitude
- Maintain shared spreadsheet as needed for all teams involved
- Update tickets accordingly and transfer of data to the spreadsheets
- Work with all teams involved for process updates and changes to tickets and documents
- Act as liaison between all teams involved, keeping record of all meetings and documents
- Work with newly hired users to ensure an excellent day one experience
Requirements
Skills:
- 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
- Create exceptional documentation in the form of SOP’s, end user and multi team documentation
- Strong Excel and tracking skills
- Strong technical aptitude–ability to quickly learn new concepts and tools.
- Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI).
- Excellent writing and proofreading skills.
- Excellent work ethic and strong intellectual curiosity.
- Ability to work quickly, efficiently, and multi-task.
- Desire and ability to innovate and improve upon current processes.
Skills Required
- 2-5 years' experience working in a team environment with ability to communicate clearly across management levels
- Ability to write clearly and succinctly for multiple audiences using formal or casual tones
- Create exceptional documentation (SOPs, end user, multi-team documentation)
- Strong Excel and tracking skills
- Strong technical aptitude with ability to quickly learn new concepts and tools
- Strong skills using ADManager
- Strong skills using Endpoint Central
- Strong skills using Azure
- Strong skills using Microsoft Entra
- Strong skills using Power BI
- Excellent writing and proofreading skills
- Excellent work ethic and strong intellectual curiosity
- Ability to work quickly, efficiently, and multi-task
- Desire and ability to innovate and improve processes
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The Company
What We Do
The company provides automation and process optimization, UX innovation, software designing and testing, big data, artificial intelligence, and machine learning. They are involved in the development of computer systems and IT consulting.
