IT ASSISTANT

Great Opportunity! Join the Dalton Motors Team!

Looking to enhance your career in Information Technology? If you enjoy solving technical problems, helping others, and learning new technologies, we have a great opportunity for you!

Dalton Motors is seeking a motivated, dependable, and customer-focused IT Assistant to support the day-to-day technology needs of our dealerships in National City.

The ideal candidate will have 2-4 years of experience in help desk, desktop support, or a similar IT role, along with a basic understanding of computer hardware, Microsoft 365, Windows operating systems, and networking.

We are looking for someone who is organized, resourceful, enjoys troubleshooting, and can communicate effectively with team members of varying technical abilities. This is an excellent opportunity for an individual looking to expand their technical skills and grow their career in a supportive, hands-on IT environment.

Dalton Motors Benefits

• Full benefits beginning the 1st of the month after 60 days of employment, including Health, Vision, and Dental Insurance
• 401(k) plan
• Paid vacation
• Paid manufacturer product training
• Employee Assistance Program
• Employee vehicle purchase program
• Advancement opportunities
• Custom-tailored onboarding and training programs

Some of What You Will Do

• Provide day-to-day technical support to dealership employees, troubleshooting computer, software, hardware, and network-related issues.
• Install, configure, image, and maintain Windows 10/11 desktop and laptop computers.
• Assist with Microsoft 365 applications, including Outlook, Teams, OneDrive, and other commonly used business applications.
• Support employee account setup, password resets, user access, and basic Active Directory administration.
• Troubleshoot and repair computer hardware, printers, monitors, peripherals, and other workplace technology.
• Assist with basic network troubleshooting, including wired and wireless connectivity, IP addressing, DNS, DHCP, and network equipment.
• Help with network cabling, patch panels, switch port identification, and connectivity testing.
• Set up computers, workstations, printers, and other equipment for new and existing employees.
• Respond to, document, and resolve IT support requests using the company's ticketing system.
• Assist with software installation, updates, system maintenance, and troubleshooting dealership applications.
• Support IT projects, equipment installations, and technology upgrades across dealership locations.
• Work with the IT team and outside vendors to troubleshoot issues and coordinate solutions when necessary.
• Maintain accurate records of IT equipment, support requests, and completed work.
• Provide professional, friendly, and timely technical assistance to team members across all departments.
• Perform additional IT-related duties and projects as assigned.

What We Are Looking For

• 2-4 years of experience in help desk, desktop support, IT support, or a related technical role preferred.
• Working knowledge of Windows 10/11, including installation, troubleshooting, configuration, and computer imaging.
• Basic experience supporting Microsoft 365 applications and user accounts.
• Familiarity with Active Directory, including creating user accounts, resetting passwords, and managing security group memberships.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and wired and wireless connectivity.
• Hands-on experience troubleshooting and repairing desktop computers, laptops, printers, and related hardware.
• Strong problem-solving skills and the ability to troubleshoot technical issues independently or with guidance.
• Excellent communication and customer service skills, with the ability to explain technical information clearly.
• Good organizational and time management skills, with the ability to prioritize multiple support requests.
• Dependable, detail-oriented, and comfortable working in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn new technologies, follow established processes, and develop additional IT skills.
• Ability to lift and move computer equipment and safely use ladders or basic tools when needed.
• High school diploma or equivalent. Additional technical education or training is a plus.

Preferred Qualifications

The following experience is a plus, but not required. Training will be provided for technologies and systems specific to our environment.

• CompTIA A+, Network+, Security+, or similar IT certifications.
• Experience with Microsoft Intune, Windows Autopilot, or device management solutions.
• Familiarity with IT ticketing platforms such as Zoho Desk or similar systems.
• Basic experience with network cabling, wireless access point installation, or network equipment setup.
• Experience supporting automotive dealership systems or dealership management software.
• Familiarity with Cisco network switches or Fortinet FortiGate firewalls.
• Exposure to Microsoft Entra ID (Azure AD), Azure, Conditional Access, or Group Policy.
• Basic knowledge of VPN and Remote Desktop connectivity.
• Exposure to scripting, programming, software development, or process automation.
• Previous experience supporting users across multiple departments or business locations.