IT Analyst

About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
We're looking for an IT Analyst to join our IT Team in Belfast, Northern Ireland. This IT position will be on the front lines of providing DailyPay's IT support and will be onsite full-time. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support access requests, troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day-to-day operations for DailyPay's IT infrastructure.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:

• Field systems access requests and centrally grant permissions and rights
• Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
• Prioritize and schedule problem resolution, escalating, when necessary, to the appropriately experienced IT staff
• Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance
• Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices
• Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends
• Manage, support and troubleshoot AV / Conferencing equipment used throughout the Belfast offices

What You Bring to The Team:

• Bachelor's degree with a minimum of 2-3 years in an IT Support role
• Experienced in providing professional and courteous customer service
• Deep knowledge of Macs and iOS. Experience with Jamf is a plus
• Experience with SaaS administration
• Extensive knowledge of computer software, operating systems, hardware and networking
• Able to work in a team as well as independently
• Highly Proficient with Google Workspace Suits and Microsoft Office

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Private health insurance option
• Employee Resource Groups
• Fun company outings and events
• Generous PTO Allowance
• 5% Pension contribution

Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity.
Belfast Compensation Range
£35,000 - £45,000 GBP
DailyPay does not accept and will not review unsolicited resumes from search firms.
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organisation where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We are an equal opportunities employer and welcome applications from all sections of the community.