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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Provides Tier 2 and Tier 3 IT support for employees across Mac and Windows environments. Responsibilities include troubleshooting devices, software, VoIP, videoconferencing, Zoom Rooms, accounts, and meeting spaces; managing tickets, onboarding and offboarding; maintaining documentation; administering endpoint tools and updates; and escalating complex issues. The role also supports office technology and improves IT support processes.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
IT Analyst
Why We Have This Role
At Qualtrics, our employees need reliable technology to do their best work every day. This role keeps our internal systems running smoothly by solving issues quickly, supporting users in person and remotely, and making sure our offices and meeting spaces work the way they should. You’ll help reduce downtime, improve the employee experience, and support the tools and processes that keep the business moving.
You’ll work closely with the IT Support team, office partners, and employees across the company to resolve issues and improve how we support technology at Qualtrics. As we grow, this role also helps us adapt new tools, strengthen documentation, and improve the way IT support operates.
You’ll work closely with the IT Support team, office partners, and employees across the company to resolve issues and improve how we support technology at Qualtrics. As we grow, this role also helps us adapt new tools, strengthen documentation, and improve the way IT support operates.
How You’ll Find Success
- You respond quickly and thoughtfully when technical issues come up.
- You troubleshoot end-user problems with confidence and follow through until they’re resolved.
- You communicate clearly and professionally with employees, even when the issue is frustrating or urgent.
- You stay organized, manage multiple requests well, and keep accurate records.
- You work well with teammates and know when to escalate for support or bring others in.
- You’re eager to learn new systems, tools, and ways of working.
- You care about service quality and look for ways to improve the support experience.
How You’ll Grow
- You’ll gain hands-on experience across a wide range of systems, devices, and workplace technologies.
- You’ll build deeper expertise in Mac and Windows environments, identity and device management, and meeting room support.
- You’ll learn how IT supports a fast-growing global company and how support processes scale.
- You’ll have opportunities to strengthen your documentation, troubleshooting, and customer-facing skills.
- You may grow into more specialized areas like endpoint management, collaboration tools, systems administration, or cybersecurity.
Things You’ll Do
- Resolve employee issues quickly: Provide support for laptops, software, VoIP, videoconferencing, and other end-user technologies.
- Keep meetings running smoothly: Support conference rooms, Zoom Rooms, and onsite presentations so teams can collaborate without interruption.
- Manage service requests: Triage and resolve IT tickets, use existing documentation to solve common issues, and escalate more complex problems when needed.
- Support onboarding and offboarding: Set up new employee devices and accounts, and reclaim or reset equipment when employees leave.
- Maintain and improve IT documentation: Keep troubleshooting guides accurate and suggest ways to make support faster and more consistent.
- Support office technology needs: Travel to offices as needed to help set up, audit, and maintain IT equipment and meeting spaces.
- Manage accounts and updates: Provision accounts, support operating system and application updates, and help when automation does not complete successfully.
What We’re Looking For On Your Resume
- 2+ years of experience in IT support, helpdesk, or a similar technical support role
- Experience supporting end users in a Tier 2 or Tier 3 environment
- Strong troubleshooting skills across Mac OS and Windows environments
- Experience with endpoint management tools such as Jamf, Intune, Autopilot, SCCM, or similar
- Familiarity with ticketing systems like ServiceNow
- Experience supporting VoIP, Zoom Rooms, or videoconferencing technology
- Strong written and verbal communication skills in English
- Spanish fluency is a plus
- High attention to detail, strong organization, and a customer-service mindset
What You Should Know About This Team
- We focus on delivering reliable, high-quality support to employees across the company.
- We work closely together and share knowledge so we can solve problems faster and better.
- We operate in a fast-moving environment where priorities can change quickly, and flexibility matters.
- We value clear communication, ownership, and continuous improvement.
- You’ll be part of a team that cares about helping people and making technology easier to use.
Our Team’s Favorite Perks and Benefits
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Unlimited Sick Days
The Qualtrics Hybrid Work Model: he Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #onsite
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Skills Required
- 2+ years of experience in IT support, helpdesk, or a similar technical support role
- Experience supporting end users in a Tier 2 or Tier 3 environment
- Strong troubleshooting skills across Mac OS and Windows environments
- Experience with endpoint management tools such as Jamf, Intune, Autopilot, SCCM, or similar
- Familiarity with ticketing systems such as ServiceNow
- Experience supporting VoIP, Zoom Rooms, or videoconferencing technology
- Strong written and verbal communication skills in English
- Spanish fluency
- High attention to detail, strong organization, and a customer-service mindset
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
Qualtrics Compensation & Benefits Highlights
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Healthcare Strength — Medical plans offer multiple options with the employer covering a substantial share of premiums, alongside telemedicine and chronic‑condition support. No‑cost mental‑health access and dedicated wellness days reinforce the depth of the health offering.
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Parental & Family Support — Programs include fertility and family‑building through a specialist provider, reimbursement for adoption or surrogacy, and paid parental leave with a gradual return option for birthing parents in some locations. Practical supports like Milk Stork further assist new parents.
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Wellbeing & Lifestyle Benefits — An annual wellness stipend and a separate Experience Bonus provide flexible funds for personal health and life experiences. Additional perks such as a limited work‑from‑anywhere allowance and office amenities in some sites broaden lifestyle support.
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
