IT Analyst, Change Management

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as someone who will be responsible for the IT Change Management Plan and implementation of processes and policies related to this function. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an IT Analyst.

Imagine yourself going to work with one thing on your mind: you will facilitate a Change Advisory Board meeting with alignment in the Change Management process. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will accept, evaluate, review and approve Change Requests with expert judgments from Change Advisory Board (CAB) members.

Key Responsibilities:

• Provide post-mortem review for every change request activities and reflect approved changes to capacity, configuration and Asset Management.

• Monitor change request implementation and provide a weekly and monthly calendar of change request activities.

• Provide summarized reports for successful and unsuccessful change requests in every CAB review meeting.

• Document and control changes in IT infrastructure.

Required Qualifications:

• Proficient in MS Office applications (i.e. MS Project, Word, Excel).

• Knowledgeable of Systems, Data and Voice networking equipment, as well as their installation, configuration, and maintenance.

• With a good understanding of Network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies.

• Have an understanding of IT Security requirements and Data Protection Regulations including PCI-DSS, ISO27001/2/3, Risk Management frameworks.

• Have excellent oral and written communication skills. Fluency in the English language.

• Adaptive to changing work schedules and working hours.

• With customer orientation and can do problem-solving, decision-making, and analytical skills.

• Have strong presentation skills with the ability to speak before internal and external groups.

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course.

• ITIL certified preferable. Also, IT related certifications are a plus: such as ITIL or Six Sigma.

Work Location / Work Schedule:

• Any PH TaskUs sites (preferably Metro Manila)

• Hybrid - 2 days onsite & 3 days WFH

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.