IT Analyst (Change Management)

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Mandaluyong, Eastern Manila District, National Capital Region
Information Technology • Consulting
The Role

Description
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.

Key Responsibilities:Change Management

  • Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
  • Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
  • Develop and maintain change management policies, procedures, and documentation.
  • Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.

Process Optimization

  • Identify and recommend process improvements to enhance change management effectiveness.
  • Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.

Collaboration and Communication

  • Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
  • Provide training and support to users impacted by IT changes.

Monitoring and Reporting

  • Monitor the progress of change initiatives and prepare regular reports for senior management.
  • Maintain a change management database or system to track changes and maintain audit compliance.
Requirements
Qualifications and Skills:
  • Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Experience:
    • 3-5 years of experience in IT change management, business analysis, or a related role.
    • Proven experience in coordinating complex IT change initiatives.
  • Technical Skills:
    • Familiarity with ITIL frameworks and best practices.
    • Proficiency in change management tools (e.g., ServiceNow, Jira).
    • Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
  • Soft Skills:
    • Strong analytical and problem-solving skills.
    • Excellent verbal and written communication skills.
    • Ability to manage multiple priorities in a fast-paced environment.
  • Certifications (preferred):
    • ITIL Foundation Certification.
    • Prosci Change Management Certification or equivalent.

The Company
58 Employees
On-site Workplace
Year Founded: 2014

What We Do

Brixio delivers flexible, cost-effective, and secure offshore IT services to mature markets in Europe, the Middle-East and Asia-Pacific, boosting operational efficiency and competitiveness

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