ISV Partner Operations Specialist (IGT1 Lanka: Sitecore)

Company Description

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the client: Sitecore

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Job Description

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success, we are seeking a highly motivated Independent Software Vendor (ISV) Partner Operations Specialist to support and optimize our ISV partner ecosystem. This role will focus on managing operational processes specific to the ISV partner program and enhancing collaboration between our internal teams and ISV partners. The ideal candidate will possess strong analytical, financial, communication, and organizational skills to ensure seamless ISV operations structure. This role involves purchase order (PO) creation, invoicing, revenue tracking, and ensuring compliance with financial policies.

What You’ll Do:

• Maintain and manage all sales operations elements of the ISV partner program.
• Manage PO creation and invoicing.
• Provide Partners with payment information on PO's when requested via email.
• Update and maintain PO trackers with invoice numbers and payment information.
• Provide regular updates to ISV partners on payments status via email and via Teams calls.
• Act as a liaison to Field Sales, Partner Sales, Sales Ops, Legal, Marketing, Deal Desk, Sales Finance, and Order Management teams on all partner-related sales issues.
• Support development and maintenance of Standard Operating Procedures and ensure consistent business practices across regions and adaptations to local markets when required.

Qualifications

• Bachelor's degree preferred, or equivalent 3-5 years Partner Support, or Sales Operations experience preferably in the software industry.
• Sales operations background.
• Experience with Salesforce CRM and Partner Programs.
• Strong communication skills and accustomed to speaking with customers and partners.
• Strong organizational and time-management skills including multi-tasking, prioritizing and the ability to plan work activities efficiently to meet deadlines.
• Structured and execution orientated with close attention to detail.
• Proven flexibility in dynamic environments and ability to adapt to shifting priorities.
• Excellent Microsoft Excel experience.

Additional Skills That Could Set You Apart:

• Exceptional Excel and Salesforce experience/super-user would be highly advantageous.
• Channel management or similar experience.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.