Issues Management Senior Analyst

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryThe Issue Management Senior Analyst is a second line of defense role that provides oversight, coordination, and reporting across the Issue lifecycle for Mountain America’s Enterprise Issue Management Program. This role serves as a senior individual contributor within the program. The senior analyst applies subject‑matter knowledge with limited guidance to promote consistent execution, strong data quality, and effective governance using the Archer GRC platform, appropriately challenging first‑line execution without owning policy decisions or final remediation acceptance.

Job Description

LOCATION

Mountain America Center - Hybrid

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.

*This role may be offered as an Issue Management Analyst or a Senior Issue Management Analyst, depending on chosen candidate's demonstrated experience and skills.

To be effective, an individual must be able to perform each job duty successfully.

Issue Lifecycle Oversight and Support

· Provides second line oversight of Issue identification, documentation quality, remediation tracking, and supports root‑cause analysis; evaluates unique circumstances and recommends actions within established guidelines.

· Monitors Issue progress, identifies risks or barriers to timely remediation, and escalates concerns to completion in accordance with defined criteria, exercising independent judgment within generally defined procedures.

· Partners with relevant stakeholders to promote consistent lifecycle execution and cross‑program alignment (e.g., RCSA, control testing, and Operational Losses).

· Contributes to Issue risk‑rating activities by assessing completeness, consistency, and rationale against standards; seeks advice on complex matters.

Data Quality, Reporting & Governance

· Maintains Issue data quality in Archer; prepares routine and ad hoc status, trend, and health reporting with insights to inform decision-making.

· Supports governance routines (materials, documentation, follow-ups, and stakeholder coordination) with limited guidance from program leadership.

· Drafts and updates Issue Management standards, procedures, and user guidance under the direction of program leadership, contributing to enhancements that improve data integrity and execution consistency.

Program Enablement and Continuous Improvement

· Provides advisory support to business users on Archer workflows and lifecycle expectations; may support small, well‑defined improvements in partnership with program leadership.

· Identifies process and control alignment opportunities across Issue Management and related programs (e.g., Operational Losses) and recommends changes for leadership review.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

· Typically requires a minimum of 4 years of related experience in Risk, Compliance, or Internal Audit, including independent Issue Management support, or

· Bachelor’s degree in business administration, finance, risk management, or equivalent experience.

· Archer experience preferred

Licenses, Certifications, Registrations

· Relevant professional certifications (e.g., CRCM, CIA) preferred but not required.

Knowledge & Skills

· Thorough knowledge and application of Issue Management methods and procedures; advanced knowledge of enterprise risk and compliance practices relevant to the role.

· Intermediate–advanced proficiency with Word, Excel, and PowerPoint

· Strong problem‑solving and data analysis skills; ability to translate trends into actionable insights within established guidelines

· Effective verbal/written communication with stakeholders at multiple levels.

Leadership and Organization Development

· Collaborate with peers to deliver results and build team capability; may guide new users on Issue Management procedures and Archer workflows.

Scope and Strategic Impact

· Begins to apply knowledge to implement program components; supports delivery of program requirements with limited guidance.

· Analyzes data to summarize findings and inform Issue prioritization and remediation tracking.

· Applies subject-matter knowledge to solve common business issues within established guidelines; evaluates unique circumstances and assists in recommendations

Analytical Thinking & Problem Solving

· Works on problems of diverse complexity and scope; exercises independent judgment within generally defined procedures and practices to identify solutions; seeks advice for complex decisions.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Weight Lifted or Force Exerted

Ability to lift to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.