Issues Management Manager

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

The Issues Management Manager will be responsible for the development, implementation, and oversight of the risk management programs for the organization. This role is critical in ensuring compliance with various regulatory expectations and maintaining the financial stability and operational integrity of our business activities in serving our customers.

You Will:

Support the business to grow in a manner which is compliant and scales, and in line with our risk appetite. You will be a member of Remitly’s Enterprise Risk Management organization supporting programs and risk management activities across a number of jurisdictions in which we operate.  

You will be an important risk team member with a broad remit and responsibilities including:

• Actively contributing to  and scaling the Enterprise Risk Management Framework (ERM) for local entities;

• Supporting Risk Officers in managing and setting the strategy for local entities;

• Supporting local risk functions including risk controls, setting & managing risk exposures;

• Developing and using risk identification and measurement tools ; 

• Performing risk assessments, analyzing current risks, and identifying potential risks affecting the entity and products;

• Helping mitigate risks arising from internal processes, people and systems;

• Investigating procedures & processes, appropriately document activities & identify appropriate controls;

• Reviewing and evaluating new and revised processes to ensure the appropriate risk management oversight and infrastructure exist to measure, monitor, and control such risks;

• Actively supporting the annual risk assessment process and required reporting;

• Provide analysis and support in risk decisions with stakeholders, business leaders;

• Contributing to continuous enterprise risk & controls self assessment process, including ongoing gathering of risk data, maintaining enterprise risk universe, and reporting to key stakeholders;

• Maintenance of ERM Risk policies, procedural documents

• Maintaining and developing the risk monitoring programme and remediation work.

• Mitigating threats by developing risk maps, strategic action plans and monitoring risk mitigation efforts;

• Producing and distributing risk assessments and progress reports;

• Facilitating the execution of risk management policies and procedures with the first line.

You have:

• Bachelor's degree in Finance, Economics, Business Administration, or a related field (Master’s degree preferred).

• Minimum of +5 years of experience in risk management within the financial services industry, with a strong understanding of financial regulations

• Some experience managing small teams

• Proven track record of developing and implementing risk management frameworks

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions

• Excellent communication and interpersonal skills, capable of working effectively with stakeholders at all levels

Our Benefits:

• Rice Allowance

• Transportation Allowance

• Paid Vacation

• Medical, Dental & Vision

• Accident and Life Insurance

• Employee Stock Purchase Plan (ESPP)

• Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.