What happens when you put people first? At Remitly, the outcome is the disruption of a $600 billion global remittance industry through fair, convenient digital remittances for immigrants — an idea that's led to international growth and peace of mind for customers around the world. Those customers inspire the team to build sleek, modern tools that are well-equipped for future scaling and drive employees to welcome diverse perspectives, build inclusive policies and collaborate to solve challenges.
Remitly
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eCommerce • Fintech • Payments • Software • Financial Services
Designs, delivers, and measures L&D programs for Customer Success; conducts needs assessments, builds scenario-based instructor-led training, partners with stakeholders and global POCs, and continuously improves learning solutions using data.
eCommerce • Fintech • Payments • Software • Financial Services
Lead design of zero-to-one conversational experiences across LLMs, messaging apps, and voice/chat interfaces. Collaborate with PMs, engineers, researchers, and content to define requirements, craft scalable flows, and evolve a shared conversational platform and design system to ensure consistent, accessible experiences.
eCommerce • Fintech • Payments • Software • Financial Services
Lead and mentor a team of analysts to deliver fraud, scams, and promo-abuse insights. Own metrics, run experiments, perform SQL-heavy analyses and modeling, translate findings into cross-functional recommendations, and leverage AI tools to scale fraud analytics.
