Compliance Program Specialist, STAR QA

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

The purpose of the role
The AML Operations Quality Assurance Program Specialist will play a critical role in supporting Remitly’s AML Operations by independently assessing the quality, accuracy, and consistency of investigations conducted by our AML Operations team. Based in our Manila office, this role is responsible for performing risk-based QA reviews of transaction monitoring alerts, escalations, and suspicious activity investigations, ensuring work is completed in line with internal policies, regulatory expectations, and applicable jurisdictional requirements. The QA Specialist will identify trends, control gaps, and training opportunities, and clearly document findings to support continuous improvement across the AML function.

In this role, you will partner closely with AML Operations leadership, training teams, and compliance stakeholders to provide actionable feedback, contribute to calibration exercises, and help drive operational excellence at scale. The ideal candidate has strong AML/CTF knowledge, excellent attention to detail, sound judgment, and the confidence to challenge constructively while maintaining a collaborative, improvement-oriented mindset. This role is well-suited for someone who enjoys digging into details, spotting patterns, and helping teams consistently meet high regulatory and quality standards—without losing sight of efficiency and customer impact. Successful candidates will also identify opportunities to uplift our program to reduce risk and increase operational efficiency.

Key Responsibilities

• Conduct independent, risk-based quality assurance reviews of AML investigations, including transaction monitoring alerts, escalations, and suspicious activity cases.

• Assess investigative quality for accuracy, completeness, timeliness, and adherence to internal policies, procedures, and applicable regulatory requirements.

• Document QA findings clearly and consistently, including root cause analysis, severity assessments, and actionable recommendations.

• Identify recurring issues, control gaps, and thematic trends, and escalate material risks to AML Operations and Compliance leadership as appropriate.

• Partner with AML Operations, Training, and QA leadership to support calibration exercises and ensure consistent quality standards across teams and geographies.

• Provide constructive, objective feedback to investigators and team leads to support continuous improvement and capability building.

• Track remediation of QA findings and validate the effectiveness of corrective actions.

• Contribute to the ongoing enhancement of QA frameworks, methodologies, and quality metrics as the AML program continues to scale.

• Support regulatory exams, internal audits, and management reporting by providing QA data, analysis, and documentation when required.

• Promote a strong culture of risk awareness, accountability, and quality within AML Operations.

Candidate Requirements

• 3+ years of experience in AML/CTF, financial crime operations, or compliance within a regulated financial services environment (payments, fintech, banking, or similar).

• Prior experience performing quality assurance, quality control, audit, or second-line review of AML investigations is strongly preferred.

• Strong working knowledge of transaction monitoring, suspicious activity investigations, and SAR/STR decision-making.

• Familiarity with global AML/CTF regulatory expectations and best practices (e.g., risk-based approach, escalation standards, documentation requirements).

• Excellent attention to detail and the ability to independently assess complex cases and apply sound judgment.

• Strong written communication skills, with the ability to clearly document findings and provide concise, constructive feedback.

• Ability to identify patterns, trends, and root causes across QA results and translate them into actionable insights.

• Comfortable working with case management systems, QA tools, and data reporting dashboards.

• Proven ability to collaborate effectively with cross-functional stakeholders while maintaining independence and objectivity.

• ACAMS or similar professional certification is preferred but not required.

#LI-Hybrid

Our Benefits:

• Rice Allowance

• Transportation Allowance

• Paid Vacation

• Medical, Dental & Vision

• Accident and Life Insurance

• Employee Stock Purchase Plan (ESPP)

• Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.