Issue Manager (Remote)

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Issue Manager (Remote)Job Description

The Issue Management Analyst works as part of the Issue Management Team to analyze, track, manage, and drive resolution of issues and process improvement initiatives across all business segments.

Responsibilities

• Work with stakeholders to facilitate the development of remediation plans, drive issue resolution and manage tracking of issue related activities within the issue management tool
• Identify stakeholders of the work effort, how they are impacted, and what their needs and roles are to effectively engage in the effort
• Super user of issue management tool providing assistance and training for users across the organization
• Assess capability gaps, determine solution options and approach, and define solution scope
• Prepare for, conduct, and document elicitation sessions using a variety of techniques (Interviewing, requirements workshops, reviewing existing documentation, Observation, brainstorming, etc.)
• Assess the proposed solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clients
• Assess organizational readiness to make technical, operational and behavioral changes needed to make the effort a success, including assisting in implementation communications and training
• Other duties as assigned

Education & Experience

• Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 2 years of work experience in business analysis and/or process improvement
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

• Excellent verbal and written communication skills
• Demonstrated experience in facilitating business process improvements
• Proficiency in basic office productivity software and tools (MS Word, Excel, Visio, etc.)
• Ability to manage several activities concurrently
• Drive to deliver results
• Demonstrated curiosity and quick learner
• Knowledge of business analysis tasks, activities, techniques, and requirements process

Preferred Qualifications

• PBM/health care experience
• Business unit/domain knowledge of business unit the position is supporting
• Experience managing issue resolution process
• Experience with administration of a web based tool

Physical Demands

• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.