Investor Services Supervisor

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

Investor Services Department

The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Poland. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.  

Job Description

An Investor Services Supervisor (“IS Supervisor”) is an integral part of the Investor Services team ensuring that the highest quality of service is delivered to both clients and investors. An IS Supervisor is the focal point for day to day activities and is responsible for delegating activities to the team and performing a first level review on capital activity, wire transfers, AML, FATCA and CRS. An IS Supervisor reports to an IS Manager who completes the second level review. An IS Supervisor is responsible for ensuring operational excellence in all activities prepared by the Investors Services team ensuring that the company’s control environment is adhered to.

Key Responsibilities:

• Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required.  Liaise with investors to obtain fully executed transaction instructions.

• Advise and assist Investor Services Administrator to ensure subscription proceeds are received timely.

• Review AML/KYC, FATCA/CRS documentation provided by investors and follow-up where necessary.  Escalate to Manager and MLRO where required.

• Review investor transactions on HedgeInvestor® (HedgeServ’s proprietary Investor Services System)

• Review the reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. 

• Review wire transfer instructions for all payments processed. 

• Assist with bank account openings and closures for clients

• Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes

• Client Reporting – review client reports, including but not limited to, Capital Activity Reports, ERISA Reports, Authorized Share Capital Reports

• Preparation of Fund Audit requirements

• Review of Investor Audit requests prior to distribution to investor/auditors

• General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance information requests.

• Handle complex calls from investors and clients on AML, FATCA and CRS related queries.

• Establish effective working relationships with the NAV, QA, and Compliance Departments within HedgeServ

• Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director

Our requirements:

• A minimum of 2 years’ experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.

• Strong verbal and written communication skills.

• Strong analytical and problem-solving skills.

• Strong attention to detail and well organized.

• Ability to work under pressure and to tight deadlines.

• Ability to be flexible and work effectively both within a team structure and independently.

• Strong inter-personal skills.

• Good initiative tempered with identifying when escalation is required.

• Reliable, dependable and committed.

• Take ownership of designated tasks.

• Act as a role model for HedgeServ.

Benefits:

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• 🏥 LuxMed Premium Package for you and your family, offering broad access to medical tests and specialist consultations, as well as greater comfort of treatment (including the Oncological Preventive Health Care Program, Freedom of Treatment program, dental and psychological care)

• 🛡️Life insurance and travel insurance, so you can feel safe in any situation

• 🎁 MyBenefit Platform – you decide how to spend your points (e.g. vouchers, cinema tickets, online shopping, cultural events, or a Multisport card that gives you access to gyms, swimming pools, fitness classes, and hundreds of sports facilities across Poland)

• 💬 Employee referral program – know someone who’d like to join us? A financial bonus is waiting for you!

• 🏠 Remote, hybrid or office-based work options

• 🎓 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB

• 🧠 Technical workshops and soft skills training – we’ll provide on-the-job trainings to help you quickly gain new knowledge and skills with the support of experienced professionals

• 🎉 Sport and Social Club – team outings, company events, sports activities, and charity initiatives await you

• 💻 Support for workplace equipment, glasses, retirement savings (PPK), and programs promoting mental health and wellbeing – because your comfort and health matter to us