Insight Investment is looking for an Investment Services Analyst to join the Technology Investment Services team in London. The Investment Services Analyst supports Insight’s Investment applications both in Production and UAT with primary focus on Portfolio Management, OMS and bespoke investment applications, all trade flow and pricing of Insight’s investment positions, including overnight batch processing. As well as this you will support associated applications used by the Front Office, Middle Office, Performance, Client Services and Risk to manage Insight’s book of traded positions and instruments on Equities, Fixed Income, Money Market, Futures, ETD Options and OTC Derivatives.
Role Responsibilities
- Visibility – As part of the team ensure that the business have and are aware of the support that is available
- Expectation Management – provide honest appraisals of expected solution timescales to users and if there is slippage, discuss with them in a timely manner, the reasons and actions being taken to minimise delays
- Business Awareness – ensure that you are kept regularly up to date with key business strategies to maximise proactive support opportunities
- Product Team interaction – Ensure a good working relationship with the product teams that we partner
- Prioritisation – prioritise issue resolution based on business risk
- Appropriate Solutions – make sure any resolution steps are appropriate to the urgency and risk
- Ownership – ensure that you own any issues that you take on, even if another team is involved in the resolution.
- Escalation – ensure that any issue that has the potential for the company to incur financial, reputational or regulatory impact is escalated to the Application Support Manager
- Communication – ensure that users are provided with updates on resolution status at intervals appropriate to the severity of the problem
Experience Required
- Proven track record supporting Order Management systems
- Proven track record of providing support in a fast-paced, user-facing role
- Strong SQL essential with any knowledge of Cadis, Control M, QlikView and Reporting Services advantageous
- Structured approach to identification, definition and prioritisation of new work
- Ability to make best use of available resources and identify where external or 3rd party resources are required
- Can understand advice given from technical specialists and assess the impact in relation to actual requirements
- Ability to work with incomplete information and to determine dependencies and constraints, likely to be of a highly technical nature
- Deals confidently with conflict, able to maintain a strong professional relationship whilst resolving difficult problems
- Ability to take ownership and action when required
- Ability to match available technical solutions to business requirements
- Openness and Integrity - Able to “do the right thing” under high pressure demands
- Understanding of AI-enabled tools, technologies, and practical applications, with the ability to apply these appropriately within the role to enhance productivity, decision-making, or business outcomes
Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at [email protected]
About Insight Investment
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/
Skills Required
- Proven track record supporting Order Management Systems
- Proven track record providing support in a fast-paced, user-facing role
- Strong SQL skills
- Structured approach to identifying, defining, and prioritizing new work
- Ability to use available resources effectively and identify when external or third-party resources are required
- Ability to understand technical specialist advice and assess its impact on business requirements
- Ability to work with incomplete information and determine technical dependencies and constraints
- Ability to manage conflict while maintaining professional relationships
- Ability to take ownership and act when required
- Ability to match technical solutions to business requirements
- Openness and integrity when working under pressure
- Understanding of AI-enabled tools, technologies, and practical applications
- Knowledge of Cadis
- Knowledge of Control-M
- Knowledge of QlikView
- Knowledge of Reporting Services
What We Do
Insight* is one of Europe’s largest investment managers** responsible for £626.2bn/€757.3bn*** in assets under management (AUM) across fixed income, risk management strategies including liability-driven investment (LDI) and currency risk management, absolute return and multi-asset capabilities. Based in London, Insight is a specialist asset manager with a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. Our clients include pension funds, corporates, local authorities, insurers, sovereign wealth funds, wealth managers, financial institutions and supranationals. Insight's mission is to offer investors a different approach to achieving their investment goals; one that prioritises the certainty of meeting their chosen objectives in contrast to the traditional focus on maximising return and minimising volatility. Read our mission statement here: www.insightinvestment.com/uk/introducing-insight/our-mission-statement/ We believe responsible investment means helping our clients achieve their desired outcomes and reflecting their priorities. We aim to identify, assess and manage factors that we deem to be financially material, while also reflecting our clients’ sustainability preferences. We were a founding signatory to the UN-supported Principles for Responsible Investment (PRI) in 2006. For more on Insight’s approach to responsible investment, visit https://www.insightinvestment.com/investing-responsibly Posts are intended for UK/EU professional investors only. Capital at risk. *Insight is the corporate brand for certain companies operated by Insight Investment Management Limited (IIML). **IPE, ‘Top 500 Asset Managers’ survey, June 2024. Insight is ranked fifth out of the top 120 European institutional managers by total AUM for external Europe-domiciled institutional clients. ***As at 31 December 2024. AUM are represented by the value of cash securities and other economic exposure managed for clients.
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