A Technical Production Operations Engineer Intern/Co-Op plays a crucial role in supporting our Production Support Operations team by monitoring automated processes, identifying issues, and assisting in troubleshooting efforts. This is an opportunity to develop your technical skills and gain hands-on experience in a financial services industry application. You will work closely with senior team members, follow documented procedures, and contribute to process improvement initiatives.
This is an on-site position in our Wakefield, MA office and the hours are 4:00 AM EST to 12:00 PM EST OR 12:00 PM to 8:00 PM EST.
Responsibilities:
- Monitor and support automated batch processing jobs
- Assist in troubleshooting and issue resolution under the guidance of senior team members
- Document technical procedures and update knowledge bases
- Escalate issues appropriately and collaborate with technical teams for resolution
- Communicate with internal teams and contribute to proactive issue prevention
- Management of client expectations – excellent communication skills are essential
- Partner with various internal departments to deliver superior customer service
- Proactive support for documentation development and refinement
- Participate in shift work, potentially including evenings and early mornings as part of a 24/7 support team
Required Experience and Skills:
- Interest in technical operations and enterprise software support
- Knowledge, understanding and/or interest in the financial sector
Desired Technical Skills:
- Experience with MS Windows, SQL, or Dynatrace
- Ability to balance and manage multiple, competing priorities
- Collaborative interpersonal skills and ability to work within cross-functional teams
- Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment
- Creative problem-solving and analysis skills
- Ability to handle problem situations quickly, inventively, and resourcefully
Education:
- Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus)
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TG1 #LI-Onsite
Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.
In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.
Skills Required
- Interest in technical operations and enterprise software support
- Knowledge, understanding, or interest in the financial sector
- Progress toward a BA or BS degree
- Experience with MS Windows
- Experience with SQL
- Experience with Dynatrace
- Ability to manage multiple competing priorities
- Collaborative interpersonal skills and ability to work cross-functionally
- Creative problem-solving and analysis skills
- Ability to handle problem situations quickly and resourcefully
- Excellent communication skills
What the Team is Saying
Vestmark, Inc. Compensation & Benefits Highlights
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Healthcare Strength — Employer-paid medical coverage is portrayed as robust, with multiple plan choices (including an HSA with a company contribution) plus dental, vision, life, disability, and an EAP. Wellness incentives, reimbursements, and an HQ gym further reinforce the health and wellbeing offering.
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Leave & Time Off Breadth — Time off is structured and generous, with vacation that grows with tenure, sick time, observed holidays, and additional paid leaves including parental leave. Feedback suggests this mix supports balance alongside a flexible, hybrid work model.
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Retirement Support — Retirement programs include a company 401(k) match with traditional and Roth options and a defined vesting schedule. Financial tools and accounts (e.g., HSA/FSA) and occasional financial wellness resources complement long‑term savings.
Vestmark, Inc. Insights
What We Do
Headquartered outside of Boston, Mass. and founded in 2001, Vestmark is a leading provider of portfolio management/trading solutions and outsourced services for financial institutions and their advisors, enabling them to efficiently manage and trade customized client portfolios through an innovative SaaS platform. Supporting over $1.5 trillion in assets and more than 5 million accounts, Vestmark is a partner to some of the largest and most respected wealth management firms.
Why Work With Us
Our employees are the reason we've been named a Best Places to Work for several years! Our thriving hybrid work culture promotes individual growth, team collaboration, and employee wellness. This environment keeps client satisfaction high and employee turn-over low.
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Vestmark, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a mix of fully remote, hybrid, and in-office employees. We established Tuesdays & Thursdays as collaboration days for hybrid employees.
