Becario Customer Experience (Back End)
Polanco, CDMX (Hybrid)
Position Summary
Thales is looking for a Internship Customer Experience who will be expected to exceed Customer Service team expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal customers. With the guidance of the Customer Service Lead, acts as liaison with internal sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process.
Main Responsibilities:
Receive purchase orders & control order features according to contract or quote (prices…),
Request completion from relevant process owners, create the technical data for the configured item in the local ERP system,
Enter customer/interco order in to the system and/or local ERP system,
Track approval process with “owners” such as…Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals,
Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.).
Work with credit management for letter of credit, credit limit.
Ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production and delivery plan,
Manage and/or control the invoicing and credit note process (depending on systems/order flows type) and organize Return of Material (RMA) if needed by respecting corporate OI2 rules (order to invoice).
To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfillment, change request & pull process according to personalization sites organization.
Minimum Requirements:
English Intermediate
Student in the final semesters of an economics or business administration degree; available to work 5 hours a day.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!Skills Required
- Intermediate English proficiency
- Student in the final semesters of an economics or business administration degree
- Availability to work 5 hours per day
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
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Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
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Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
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Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
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