Why This Role Matters
What You'll Own
- Support customer communication initiatives across channels, including WhatsApp, email, and other engagement platforms.
- Assist in maintaining and updating customer databases to enable targeted communication and operational efficiency.
- Coordinate with cross-functional teams to execute customer outreach campaigns and onboarding activities.
- Help prepare communication templates, scripts, and operational documentation for new initiatives.
- Analyze customer feedback and Voice of Customer (VOC) data to identify trends and suggest improvements.
- Track campaign performance and operational metrics using Excel and internal tools.
- Support day-to-day operational activities and contribute to process improvement initiatives.
Who You Are
- Currently pursuing or recently completed a Bachelor's degree in Business, Commerce, Management, Economics, or a related field.
- Strong written and verbal communication skills.
- Comfortable working with Microsoft Excel, Word, and PowerPoint.
- Analytical mindset with strong attention to detail.
- Eager to learn, take ownership, and thrive in a fast-paced environment.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Prior internship experience in operations, customer support, or business functions is a plus, but not mandatory.
Why GoKwik
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What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
