The contractor shall provide on-site support for SDDC’s OIS NIPRNET and SIPRNET customers.
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.
The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.
The contractor shall provide the Government a copy of the database monthly.
Deliverable: Provide the required Knowledge Database (BDE, BN, and Det Level) identifying the problem and the resolution by the 10th business day of the following month.
The contractor shall perform troubleshooting analysis, diagnosis, and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
10 Days PTO
6 Sick leaves
11 Federal Holidays
401K
Skills Required
- Configuration, maintenance, and troubleshooting of desktop platforms
- Workstation upgrades, imaging, setup, and installations
- Troubleshooting and resolution of workstation and peripheral hardware and software problems
- Ability to support NIPRNET and SIPRNET environments
- IAT II certification
- CCNA Security certification
- CSA+ certification
- GICSP certification
- GSEC certification
- Security+ CE certification
- SSCP certification
- Secret security clearance
What We Do
Founded in 2004, CEdge is Minority Owned, St. Louis business company with a dedicated team of enterprise solutions architects and experienced technology professionals. Our Management and advisory board has exceptional leaders with several years of experience in commercial and federal sector. CEdge is built to be more responsive and innovative than larger competitors, while offering a depth of talent, capabilities, and experience that smaller companies just can’t match. We work closely with our customers to explore all appropriate technology options to find the best solution. This unique approach to systems integration, combined with our use of agile methodologies and open-source technology, gives our talented and experienced consultants the insight and tools they need to take government IT solutions to a whole new level
