Unlimit

Integration & Support Manager

Posted 7 Days Ago

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Belgrade, Grad Beograd, Centralna Srbija

In-Office

Mid level

Payments • Financial Services

The Role

The Integration & Support Manager will facilitate integrations, support partners with technical issues, and enhance collaboration through documentation and training. Responsibilities include analyzing technical cases, conducting demos, and ensuring effective communication with partners and internal teams.

Summary Generated by Built In

About Unlimit

Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.

Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.

Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.

We are seeking a thoughtful, responsible, and committed support manager who will reduce the workload for developers and leads, accelerate integrations, and improve collaboration between clients, partners, and internal development teams.

What You'll Be Doing:

Communicating with partners on technical issues (API, webhooks, flows)
Assistance with integration, answering technical questions
Collaborating with sales before and after partner onboarding
Conducting short demos and walkthroughs
First- and second-line support: analyzing technical cases
Incident monitoring, escalation, and solution monitoring
API/Webhook flow testing via Postman
Bug descriptions with context and steps
Collecting product and integration requirements
Maintaining integration documentation
Preparing guides and instructions (self-service/self-onboarding)

Qualifications You Bring:

Must have:
Understanding of REST, webhooks, and JSON
Proficiency in Postman
Ability to structure information
Ability to describe processes and bugs
Strong communication skills

Nice to have:
Experience in fintech or L2/L3 tech support
Experience in integration roles in SaaS/payments
Proficiency with Jira, Confluence, and Slack

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Top Skills

Confluence

JIRA

JSON

Postman

Rest

Slack

Webhooks

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The Company

HQ: London

436 Employees

Year Founded: 2009

What We Do

From London to Singapore and from San Francisco to São Paulo, we help businesses enter new markets, explore new industries, and reach new milestones. We are driven by a deep-seated determination to be the best possible partner for our customers – giving you the support you need to capitalize on a world that’s changing at breakneck speed.

Our mission is to provide innovators with a convenient and simple financial interface that enables payments to flow freely and invisibly across borders. We offer a wide range of services, including payment gateway, card acquiring, business accounts, card issuing, alternative payment methods, and more.

That’s the reason why we are called Unlimit: we provide unlimited growth opportunities for our customers, freeing them from the payment constraints.

Unlimit - Borderless Payments