We are seeking a talented Integration Manager to join our Customer Success team. The ideal candidate will combine a strong design and user experience mindset with a solid understanding of payment systems in the gaming industry. Your passion for gaming and industry experience will be crucial in ensuring smooth and successful integrations.
As part of a team that bridges Business Development and Customer Success, you will play a key role in onboarding customers onto the Xsolla platform. This involves answering technical questions, guiding partners through the integration process, and helping them launch their games. You will also manage partner accounts, providing ongoing support to ensure a seamless and positive onboarding experience.
RESPONSIBILITES
- Foster strong working relationships among Customer and Sales teams to establish project scope and objectives for team members
- Evaluate risks associated with business decisions, prioritizing Xsolla's reputation and the protection of its partners.
- Proficient in diagnosing and resolving integration issues using data analysis, technical logs, and other resources, providing valuable insights for resolution.
- Gather, summarize and clearly communicate client needs to technical teams.
- Collaborative team player capable of directing issues to the right parties or escalating them when needed.
- Enthusiastic about emerging technologies, tools, and methodologies, particularly in the context of gaming and payments.
- Strong communication skills with the ability to explain solutions clearly and reference relevant documentation.
- Utilize technical background and customer service experience to support partners during integration, explaining solutions clearly and directing issues to appropriate teams.
- The ideal candidate will be flexible with the ability to navigate a fast paced, start up environment
- Conduct regular meetings with partners to ensure ongoing support, follow up on action items, and maintain strong relationships throughout the integration process.
REQUIREMENTS
- 3+ years of experience as an Integration Manager, Technical Customer Support Representative, or similar role.
- Ability to problem solve
- Prior integration experience (including troubleshooting and resolving technical issues)
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- Effective time management skills and excellent attention to detail
- Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
- Need to understand specific client needs and problem solve appropriately
- Experience with API calls, webhooks, and Postman
- Solid understanding of JavaScript, CSS, and HTML to diagnose and address technical issues in game or platform integrations
- Experience game programming (Unreal, Unity), or higher education in computer science
- Skilled in using online productivity tools (such as Confluence, JIRA, Basecamp, Slack, and Google Translate)
- A love for gaming or previous experience in the video game industry
Preferred
At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our comprehensive Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees and their families. This includes 100% company-paid medical, dental, and vision plans, disability and life insurance, chiropractic coverage, flexible spending accounts, and a fully vested 401(k) retirement plan with a 4% company match from the start date.
Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 14 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.
ABOUT XSOLLA:
Xsolla is a global leader in video game commerce, established in 2005. Our mission is to simplify the complexities of global distribution, marketing, and monetization in the gaming industry. Headquartered in Los Angeles, California, with offices worldwide, we support major gaming titles and partners. Our deep commitment to gaming's blend of technology and artistry drives our continuous innovation and dedication to our partners' success.
PHYSICAL DEMANDS:
The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].
Longevity Opportunity Vision Enjoy the game!
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What We Do
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
