Integration Manager, BenAdmin Systems

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry. 

JOB TITLE:  Integration Manager, BenAdmin Systems

JOB SUMMARY: The Integration Manager, BenAdmin Systems will assist in building and maintaining our product on client benefits administration (ben-admin) accounts. This role involves coordinating with Benefit Administration/HCMs, clients, and internal teams to ensure seamless integration and functionality of benefits administration systems.

PRIMARY RESPONSIBILITIES:

• Configuration and Integration:
  • Demonstrates fundamental knowledge of configuration, payroll, and EDI.
  • Completes daily research and resolution independently in these areas.
  • Integrates new systems and applications with business operations and services.
• Client and Vendor Coordination:
  • CommunicatesCommunicate with clients and vendors regarding requirements gathering and analysis.
  • Coordinates with project team members to understand client-specific benefits structure, payroll, file layouts, field mappings, and profiles.
  • Facilitates discovery sessions, product overviews, trainings, and renewal project meetings independently.
• Technical Support and Issue Resolution:
  • Serves as an integration escalation point both internally and externally, managing and driving issue resolution with minimal leadership influence.
  • Demonstrates extensive knowledge of business standards and communication skills for ongoing relationship management.
  • Delivers difficult messages and translates technical explanations into client-facing messaging.
• Project Management:
  • Coordinates with project manager to maintain project tracking documentation and status reports.
  • Manages all phases of new and renewal implementation, including documenting, updating, communicating business requirements, overseeing testing, and facilitating on-time launch.
  • Successfully onboards new benefits administration/HCM partners.

REQUIRED EXPERIENCE AND SKILLS:

• Experience:
  • 3-5 years’ experience in data analysis, account management, or technical customer support-related roles at a Benefits Administration or Human Capital Management organization.
  • Related industry knowledge and experience required: Voluntary benefits and Benefits Administration.
• Technical Skills:
  • Advanced knowledge of system, service offerings, and data relationship management as it relates to benefits administration systems, SaaS, in- and outbound files; payroll knowledge strongly preferred.
  • Subject matter expertise in data imports, exports, and/or payroll.
  • High level of proficiency in payroll, imports, and exports.
• Soft Skills:
  • Strong client-facing communication skills, taking a consultative approach to industry and organizational best practices.
  • Ability to handle multiple integration assignments with overlapping timelines.
  • Strong organizationorganizational skills and ability to interact with internal business partners.
  • Ability to course-correct potential risk and serve as an escalation point for technical solutioning.
  • Ability to facilitate and conduct meetings with clients and vendors, capturing documentation and identifying action items.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)