Integration Implementation Specialist

About Relay Payments

Relay Payments is building a modern digital payment network to revolutionize the trucking and logistics industries. Trusted by more than 400,000 drivers, 100,000 carriers, and 2,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot Company, Maverik, Schneider, Coyote Logistics, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. We are a proud sponsor of NASCAR and William Byron from Hendrick Motorsports for 2024. For more information about Relay, visit relaypayments.com.

About The Role

Relay Payments is seeking an Integration Implementation Specialist who will be the bridge for enterprise clients on their onboarding journey, providing expertise and support during the implementation process from first touch to full adoption. This role acts as a consultative client liaison by defining project setup, developing project plans, and determining necessary resources to deliver maximum value to onboarding customers.

• Implement and project manage integration implementations for customers from initial customer request through testing and post-implementation follow-up
• Work alongside the Sales and Customer Success team members to conduct integration discovery, follow up meetings, implementation and rollout plans, and more
• Attend weekly pipeline review meetings to provide integration case status updates
• Exceed quality and service standards, including customer contractual deliverables related to the implementation process; define metrics for measuring customer satisfaction
• Ensure customer satisfaction through follow-up, customer responsiveness, and thorough communication
• Detect potential roadblocks and implement solutions when issues threaten to delay the timeline or impact budget or business operations
• Establish regular customer calls throughout adoption phase to transition customers into full utilization of the integration
• Provide support to customers post integration go-live
• Maintain playbook for how to implement each integration offered by Relay so that internal and external stakeholders have visibility into the project plan and requirements

About You

• 2+ years of experience in the transportation industry with a high level of technical expertise on integrations and Transportation Management Systems (TMS)
• Ability to meet deadlines and have customers adopt integration solutions
• Effective communication with an ability to translate complex technical language into actionable insights
• Ability to communicate and collaborate with both technical and business leaders including internal and external customer stakeholders
• Self-starter, strong organizational, presentation, interpersonal and consultative skills are a must
• Highly organized with the ability to manage time, multitask, and work collaboratively in a fast-paced, deadline driven environment
• General understanding about API’s
• Proficient in Google’s suite of products

Our Core Values

• Invent the Future - We embrace the spirit of invention, the idea that there’s always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
  
• Own the Work - Our work is a source of personal pride and fulfillment. We’re here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of “more and better” for our customers, our partners and ourselves.
  
• We’re in it Together - We’re all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

Why Relay Payments

• This is a game-changing chance to join one of Atlanta’s best-funded, most well-positioned fintech start-ups.
• We are generously sharing equity in the company - everyone’s an owner!
• We invest in your future with our 401K match program and dedicated personal/professional development funds. 
• Do what’s best for your mental, physical and emotional health with our “Be Reasonable” PTO policy.
• We offer competitive benefits including medical, dental and vision insurance.
• And lots, lots more!

Relay Payments is an equal opportunity employer. At Relay Payments, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.