Jobs at Relay Payments

Own a portfolio of enterprise customers to drive retention, adoption, and satisfaction through technical integrations and end-to-end implementation. Lead discovery, integration planning, project management, testing, go-live support, and quarterly business reviews. Partner with Sales and Product to prioritize roadmap items, document requirements, and translate customer needs into product outcomes while serving as the primary post‑go‑live contact.

Owns strategic relationships and technical integrations for enterprise customers, managing end-to-end implementations (API and flat-file), driving adoption, influencing product roadmap, delivering technical presentations, and providing post-go-live support and business reviews to meet retention and satisfaction goals.

Full-cycle Strategic Account Executive responsible for outbound prospecting, pipeline management, qualifying opportunities, running the sales playbook, and closing revenue. Sell Relay's payments platform to medium and large trucking fleets, convey product value concisely, and collaborate with implementation teams to ensure proper onboarding. Role requires travel up to 30% and strong B2B sales performance history.

Support credit operations by reviewing and organizing credit applications, underwriting requests, coordinating with Sales/Customer teams, maintaining credit lines and account updates, assisting collections, managing internal inquiries/Jira requests, documenting procedures, and monitoring intraday balances to identify accounts needing attention.

Owns enterprise customer retention, technical integrations, and end-to-end implementations. Manages project timelines, conducts technical presentations, drives adoption and product feedback, and serves as primary post-go-live contact for strategic customers.

Lead customer onboarding and adoption by managing implementation projects, training clients, running product demos, coordinating cross-functional teams, tracking progress in Salesforce, and resolving escalations to ensure timely, high-quality delivery and customer satisfaction.

The Account Executive will drive sales for a new product line by making daily outbound calls, managing leads, qualifying prospects, and closing sales, specifically targeting truck drivers and small businesses.