About Sutherland
Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job DescriptionWe are seeking an Integration Expert / Enterprise Architect with deep expertise in designing and implementing large-scale integration solutions across enterprise systems. You will be responsible for defining integration strategies, ensuring interoperability between AI, telephony, CRM, ERP, and cloud applications, and maintaining architectural integrity. This role requires balancing business requirements with technical feasibility while ensuring scalability, security, and compliance across integration layers.
Responsibilities:
- Design and oversee integration architectures connecting AI, telephony, and enterprise applications.
- Define standards for APIs, microservices, and middleware to ensure interoperability.
- Collaborate with cross-functional teams to align business goals with technical solutions.
- Evaluate, select, and implement integration platforms (iPaaS, ESB, API gateways).
- Ensure security, compliance, and data governance across integration flows.
- Document integration blueprints, workflows, and reference architectures.
- Provide technical leadership during solution design, PoCs, and client implementations.
- Support performance optimization, scalability planning, and resilience testing of integrations.
- Guide teams on best practices in API design, versioning, and lifecycle management.
Qualifications:
- Bachelor’s/Master’s degree in Computer Science, Information Systems, or related field.
- 7+ years of experience in system integration, enterprise architecture, or solution design.
- Strong knowledge of API frameworks (REST, GraphQL), ESB, and iPaaS platforms.
- Experience with cloud platforms (Azure, AWS, GCP) and hybrid integration patterns.
- Familiarity with telephony/VoIP systems and CRM/ERP integrations.
- Proficiency in architectural modeling tools (ArchiMate, UML, TOGAF).
- Strong understanding of security, compliance, and data privacy standards.
- Excellent stakeholder communication and technical leadership skills.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
