About the role
What you'll be doing
- Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
- Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
- Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
- Responsible for analysing data and internal reporting
- Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
- Staying updated with industry information, policies, and regulations in the iGaming sector
- Ensuring data security
What you'll bring
- Previous experience as an Account Manager within the iGaming industry
- Excellent communication and presentation skills
- Outstanding problem-solving skills with a proactive approach
- Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
- Strong drive to achieve and exceed targets
- Willingness to work weekends
- Fluency in English
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Skills Required
- Previous experience as an Account Manager within the iGaming industry
- Excellent communication and presentation skills
- Outstanding problem-solving skills with a proactive approach
- Ability to work under pressure, in a team environment, multitask, and adapt to changing priorities
- Strong drive to achieve and exceed targets
- Willingness to work weekends
- Fluency in English
- Experience with data analysis and internal reporting
- Knowledge of iGaming policies, regulations, and data security practices
What We Do
Sporty Group is a global consumer internet and technology company specializing in sports media, gaming, social platforms, and fintech. It creates high-scale consumer products, including sports broadcasting via SportyTV and gaming through SportyBet, serving millions of daily active users across more than 10 countries and 3 continents. The company focuses on delivering world-class user experiences at the intersection of tech and live content.
