Insurance Operations Specialist

Job Title: Insurance Operations Specialist

Location: Hybrid, on-site at our Studio Park Corporate HQ offices in Grand Rapids, MI

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

About the Role

We are seeking a dynamic and detail-oriented Insurance Operations Specialist to join our Insurance Risk Management team. This pivotal role bridges the gap between our Placement and Claims teams, serving as the operational backbone of our insurance department.

As our Insurance Operations Specialist, you'll be at the heart of our risk mitigation efforts, ensuring smooth daily operations while contributing to the long-term success of our insurance strategies. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and has a passion for the intricate world of insurance.

Key Responsibilities:

Claims Management

• Conduct initial triage of incoming claims, assessing complexity for proper segmentation and assignment

• Track and follow up on settlement checks to ensure timely delivery

• Schedule and coordinate intake calls with clients and relevant parties

• Review settlement releases for accuracy and completeness

• Maintain detailed records of all claims-related activities and generate regular status reports

• Process payments, produce loss runs, and create reports for internal and external partners

• Support the claims department with various administrative tasks as needed

• Assist with annual audit reviews, endorsement tracking, and Crits management

Placement Support

• Assist in the preparation and submission of insurance applications and renewals

• Gather and organize necessary documentation for policy placements and renewals

• Liaise with underwriters and insurers to obtain quotes and policy terms

• Review insurance policies and quotes for accuracy and completeness before delivery to clients

• Maintain up-to-date records of policy placements, renewals, and related communications

• Support market research and data analysis tasks, including managing flood zone assignments and international program data

• Help with lease reviews, RFP processes, and invoice accuracy checks

Administrative Support

• Manage and update loss history records for all coverage lines

• Track and monitor settlement checks and ensure accurate record-keeping

• Schedule and coordinate intake calls, manage client communications, and follow up on documentation

• Review and track endorsements, invoices, and related payments

• Serve as a backup for administrative tasks and support team coverage during absences

Required Qualifications

• Bachelor’s degree in business administration, Sales, Risk Management, or a related field (or equivalent work experience)

• Minimum of 1 year of experience in the insurance industry or underwriting

• State Property & Casualty (P&C) license (can be obtained shortly after starting the position)

• Strong understanding of insurance policies, claims processes, and placement procedures

• Excellent communication skills with the ability to explain complex information clearly

• Keen attention to detail and strong organizational abilities

• Proficiency in insurance management software and data entry

• Analytical thinking and problem-solving skills

• Ability to work efficiently in a fast-paced environment and manage multiple priorities

• Proficiency in MS Word, Excel, PowerPoint, EPIC, Riskonnect

• Strong time management skills with the ability to meet deadlines

Preferred Qualifications

• 3-5 years of insurance experience (placement or claims)

• Experience with claims case management systems and understanding of the claims lifecycle

• Insurance producer license

• Adaptability to handle various tasks across claims and placement functions

Career Development

This position is ideal for candidates with a desire to grow within an insurance organization. Join our dedicated team and be part of our mission to provide exceptional insurance services.

If you're ready to take on a dynamic role where you'll contribute to both claims management and insurance placement, we want to hear from you. Apply now!

Benefits & Perks: