We are seeking a proactive, detail-oriented, and customer-focused Insurance Executive to join our dynamic Insurance team. In this role, you will be the vital link between our clients and top-tier insurers, ensuring seamless policy administration while delivering outstanding support in a fast-paced, digital-first environment. If you are a licensed insurance professional who thrives on operational excellence and client satisfaction, we want to hear from you.
What You Will Deliver
- Drive the full lifecycle of general & motor insurance policies, seamlessly executing new business applications, renewals, endorsements, claims processing, and cancellations.
- Oversee daily administrative workflows, including precise premium collections and refund arrangements.
- Ensure all documentation is flawlessly accurate and fully compliant with regulatory standards.
- Act as the primary liaison with major insurance companies to negotiate terms, advocate for clients during the claims process, and efficiently resolve underwriting queries.
- Deliver responsive and empathetic customer service by managing and resolving high-volume inquiries across multiple channels—including WhatsApp, email, and phone—translating complex insurance details into clear, helpful advice.
- Track business performance by preparing accurate and timely monthly operational reports to help management identify trends and optimize workflows.
Who You Are
- A proven track record in general insurance operations, with direct experience in General Insurance highly preferred.
- Must possess valid IIQE Paper 1 & 2 passes.
- Strong command of MS Office and Google Workspace, particularly spreadsheets for data tracking and reporting.
- Adept at using digital communication platforms (e.g., WhatsApp Business) to manage customer interactions efficiently.
- Excellent written and spoken communication skills in Cantonese and English; proficiency in Mandarin is a strong plus.
- Highly organized, independent, and customer-centric.
- A natural relationship-builder and excellent team player who collaborates effectively with internal stakeholders and external partners, while still possessing the drive to manage tasks independently.
Skills Required
- Valid IIQE Paper 1 & 2 passes
- Proven track record in general insurance operations
- Direct experience in General Insurance
- Strong command of MS Office and Google Workspace (spreadsheets)
- Adept at using digital communication platforms (e.g., WhatsApp Business)
- Excellent written and spoken communication skills in Cantonese and English
- Proficiency in Mandarin
- Experience executing new business applications, renewals, endorsements, claims processing, and cancellations
- Experience with premium collections, refunds, and administrative workflows
- Ability to ensure documentation compliance with regulatory standards
- Ability to prepare monthly operational reports and track business performance
- Highly organized, independent, customer-centric, relationship-builder and team player
What We Do
GoGoX is a leading on-demand logistics and transportation platform in Asia. We operate in over 340 cities across six countries and regions, including Mainland China, Hong Kong, India, Singapore, South Korea and Vietnam. Our mission is to use technology to power the logistics industry’s transformation by providing simple and efficient customer-focused solutions. Services include platform services (real-time delivery for individuals), enterprise services (custom-made solutions for SMEs & large corporations), as well as value-added services (fuel cards and EV rentals). For any enquiries, please send us an email at [email protected] (Hong Kong) [email protected] (Singapore) [email protected] (South Korea) [email protected] (India) [email protected] (Vietnam)
