Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform.
With a footprint spanning 32 countries and revenue of more than €900 million in 2023, mostly generated outside France, Wakam is the European leader in digital and embedded insurance.
Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance".
✎ Missions
Wakam assure la conception de produits d'assurances sur-mesure qui sont ensuite commercialisés par des partenaires distributeurs (courtiers, insurtech, retailers) sur un modèle B2B2C en marque blanche. Pour accompagner la forte croissance de l’entreprise, Wakam est à la recherche d’un(e) stagiaire pour rejoindre notre Office Business & Transformation.
Rattaché.e à l’équipe Delegated Operations, encadré.e par notre Head of External Operations, vous serez en charge du traitement et de l’analyse des réclamations prises en charge par les partenaires de Wakam en France et en Europe.
Vos principales missions seront les suivantes :
- Examiner les dossiers de réclamations reçus par Wakam et identifier les partenaires ou services capables / responsables d’assurer la bonne prise en charge du dossier ;
- Identifier les causes d’insatisfaction des assurés et remonter d’éventuels dysfonctionnements devant donner lieu à des actions correctives ;
- Etudier les applications possibles de l’IA pour analyser la qualité de gestion des réclamations par les partenaires de Wakam et identifier des axes d’amélioration de la satisfaction client ;
- Contribuer à la réalisation de reportings réglementaires relatifs aux réclamations.
✯ Profil recherché
- Vous suivez actuellement un programme de Master en Assurance ou en Management, au sein d’une Ecole de Commerce, d’un IAE ou d’une Université ;
- Vous avez de fortes capacités d’analyse et un vrai sens du détail ;
- Vous démontrez une grande capacité d’organisation et vous êtes capable de prioriser efficacement les demandes ;
- Vous êtes curieux et cherchez à comprendre finement les sujets pour proposer des pistes d’amélioration pertinentes ;
- Une bonne maîtrise du français, oral et écrit, ainsi que de l’anglais est requise.
Process de recrutement
To help you get a complete picture of our hiring process and Wakam's work culture, please visit our dedicated page: Interviews at Wakam
- Echange avec l’un des membres de notre équipe Talent Acquisition
- Echange avec notre Head of External Operations
=> Welcome @Wakam
Positive energy, agility, and team spirit are essential to support Wakam in its hyper-growth!
You have the Wakam mindset? Join us!
More about us
Our culture? Free to impact. A culture where everything is possible, where all ideas are taken into consideration, where everyone has an impact on the transformation of insurance! Hungry for freedom? Thirsty for autonomy? If you are adventurous and like challenges, then the Wakam adventure might be made for you!
Discover on our website who we really are with the 11 cultural markers that so well describe us!
Mindset compatibility with our ‘Free to Impact’ culture:
- Think big
- Biased for action
- Curious and eager to learn
- Can say no and find solutions
- Aims for the moon (but please don’t stick on the moon)
- And above all: have fun working together 🤜🤛 !
- Wakam is not based on a hierarchy but on a methodology where everyone finds their role and knows their objectives.
- With a flat hierarchical system and a highly collaborative operating model, Wakam is an extremely agile and transparent company.
- Every last Friday of the month, it's Free.day @Wakam, a day without meetings to take a step aside and dedicate ourselves to skills sponsorship or other activities (because we are curious, I remind you).
- Full-remote is a reality at Wakam (there is even one Wakamee who works from his sailing boat ⛵) with our Wakam From Anywhere (WFA) program.
- Last but not least : we are nice and we have fun! (you'll find out by yourself 😉)
At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.
What We Do
Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 150 distribution partners and over 8 million policyholders. With a foothold in 32 countries and a 2021 turnover of €455 million, the majority of which was generated outside France, Wakam is the European leader in digital and embedded insurance. The company has been growing rapidly for more than seven years. Led by Olivier Jaillon, Wakam is a Mission-driven company since 2021, its corporate purpose is "enabling transparent and impactful insurance". We have a strong corporate culture built around 11 cultural markers that promote collaboration, curiosity, learning, open-mindedness and innovation
