Instructional Designer

The Member Experience Learning Team contributes to the success of Collective Health by ensuring our employees are prepared and knowledgeable about the work they will be doing. As the Learning Team, we are driven by curiosity and a passion for growth. We dare to solve hard problems by creating engaging learning experiences that empower and inspire our learners to simplify the complexity of healthcare and deliver elevated service. Our customer-obsessed approach ensures that we consistently produce exceptional results that positively impact our customers, creating lasting value, and driving success.

We are looking for an Instructional Designer with demonstrated experience in medical claims, medical billing, or claims adjudication to join our team to help create and maintain new hire training content and ongoing up-skilling training. The instructional designer will need to help facilitate training and is required to be in the office 2-3 times a week depending on location.

• Qualified candidates must have demonstrated experience in medical claims, medical billing, or claims adjudication, as this expertise is essential for developing accurate and effective training content.
• Identify the performance, skills, knowledge, information and attitude gaps of our customers and create, select and/or suggest learning experiences to fill this gap.
• Create engaging learning activities and compelling course content, including but not limited to claims adjudication.
• Partner with subject matter experts to identify training needs and translate them into effective learning solutions.
• Serve as a subject matter resource for claims adjudication while supporting a variety of operational training topics.
• Set instructional end goals and create content that matches them
• Analyze and apply trends and best practices in learning technologies and instructional design
• Provide exercises and activities that strengthen the learning experience, particularly in claims adjudication, as well as other key operational topics.
• Create supporting material/media (audio, video, simulations, role-plays, games, worksheets, etc.)
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
• Support Senior Learning Specialist(s) in gathering training evaluation data and identify and act on areas of improvement
• Maintain the new hire material update tracker and delegate updates as needed
• Maintain and manage content in LMS
• Conduct train the trainer (T3) for Learning Specialists
• Collaborate with teams across the Customer Experience Organization
• Provide instruction design services across different modalities as needed (face-to-face, virtual, hybrid, classroom, eLearning Huddle etc.)
• Act as Learning Specialist back up to facilitate sessions where needed

• 1-2 years of demonstrated experience in medical claims, medical billing, or claims adjudication
• Exceptional written and verbal communication skills, with strong interpersonal abilities
• Expertise in lesson planning and curriculum design, grounded in sound instructional methodologies
• Strategic thinker with the confidence to make bold, informed recommendations
• Passion for continuous improvement and a proactive mindset toward optimizing learning processes
• Ability to manage multiple projects simultaneously in a fast-paced, team-oriented environment
• Commitment to crafting high-quality, learner-centered curricula, programs, and experiences
• Deep enthusiasm for delivering world-class training and fostering lifelong learning
• Working knowledge of eLearning authoring tools (e.g., Articulate, Captivate) and Learning Management Systems (LMS)
• 1–2 years of demonstrated experience in instructional design, educational technology, or a related field
• Strong grasp of instructional design frameworks, including ADDIE, Bloom’s Taxonomy, learning styles, and problem-based learning
• Familiarity with modern corporate training practices and emerging trends in workplace learning

This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (Lehi, UT). #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 10,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.