Instructional Designer

Instructional Designer

Canopy, South Jordan, UT

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. 

We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.

Click here to see why our clients (and investors) love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

We are hiring an Instructional Designer to create engaging, effective learning experiences that help our customers and internal teams get the most out of Canopy’s products.

In this role, you will design and develop scalable training programs, product education, and learning resources that simplify complex software concepts. You’ll work closely with Product, Customer Success, Support, and Marketing teams to translate product knowledge into clear, impactful learning experiences.

We’re looking for someone who is thoughtful, curious, and excited about leveraging modern learning tools—including AI-powered content creation and learning technologies- to improve how training is built and delivered. If you love solving problems, building great learning experiences, and using technology to scale knowledge, we’d love to hear from you.

This is a hybrid position in South Jordan, Utah (M, W, F in-office).

What You’ll Do

• Design and develop engaging learning experiences including e-learning courses, video tutorials, job aids, and product documentation
• Translate complex product and technical concepts into clear, effective training for customers and internal teams
• Partner with Product, Customer Success, Support, and Marketing to identify training needs and develop scalable learning solutions
• Use AI tools and modern learning technologies to streamline content creation, improve training efficiency, and enhance learning experiences
• Apply instructional design frameworks (ADDIE, SAM, or similar) to create structured, effective training programs
• Build and maintain product training resources for new feature launches and ongoing product updates
• Measure training effectiveness and continuously improve learning content based on feedback and data
• Manage multiple learning projects simultaneously in a fast-paced startup environment

What We’re Looking For

• 3+ years of experience in instructional design, learning experience design, or training development
  Experience designing digital learning content such as e-learning modules, video training, guides, or learning paths
• Experience using AI tools (such as generative AI, AI-assisted content creation, or learning technology platforms) to improve instructional design workflows
• Strong ability to simplify complex concepts into clear, engaging learning experiences
• Experience working cross-functionally with product, technical, or customer-facing teams
• Strong written communication and storytelling skills
• Highly organized with the ability to manage multiple projects and deadlines
• Curiosity and a growth mindset with a willingness to experiment with new technologies and learning methods

Bonus Points If You Have

• Experience creating training for SaaS products or software platforms
• Familiarity with LMS platforms, learning analytics, or customer education programs
• Experience with authoring tools such as Articulate, Rise, Camtasia, or similar tools
• Experience building AI-assisted learning workflows or automated training content
• Background in customer education, product enablement, or onboarding programs

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Why You Want to Work Here

🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays! 

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. 

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health -  all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered. 

Our Values

We approach our work every day with a few things in mind:

🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - We win by delighting our customers with the very best products and services.

👍 Do Good - We work hard to be good people!

💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.

To learn more about us & our values, click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit! 
• 20-minute phone call with the People Team
• 45-60-minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews, depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call. 

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.