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What We'll Bring:
Support global operations by creating curriculum, learning materials, and reusable online learning modules accessed through the LMS that are customized by region to provide consistent content and engaging learning experiences.What You'll Bring:
- Develop training materials using a variety of learning approaches for contact center associates and leaders.
- Use SCORM compliant LMS to upload elearning modules, assign learning, and track completion of assigned learning.
- Conduct needs analysis to determine training/development solution that will directly impact knowledge and skill gaps of associates.
- Create assessments to measure learning and impact on business to confirm objectives are met and that learning gap has been closed.
- Administer department Sharepoint site and training resource portal
- Represent training team on Global Operations projects.
- Additional projects and duties as assigned.
Impact You'll Make:
- Bachelor’s degree preferred, but not required.
- 2 years experience using e-learning development tools such as Articulate 360
- 3 years experience with instructional design and delivering training.
- Highly proficient in Microsoft applications including PowerPoint.
- Excellent verbal and written communication skills
- Strong attention to detail.
- Ability to maintain focus, flexibility, and organization in a remote/hybrid work arrangement.
- Comfortable working in fast-paced environment.
- Prior experience designing leadership development programs is a plus
TransUnion Job Title
Specialist I, Consumer TrainingWhat the Team is Saying
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
