Instructional Designer

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team.

Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees’ learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University. As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

The Instructional Designer is responsible for assessing, designing, developing and evaluating comprehensive learning solutions that align with organizational goals. They bring together tools, platforms, and content into a form that is easy to use, scalable, and delivers excellent user experience within our learning infrastructure.

Responsibilities:

Strategy & Planning

• Collaborate with subject matter experts (SMEs) and internal stakeholders to understand learning scope, vision, and content needs
• Clearly identify training program targets, user groups, learner characteristics, and skill gaps
• Design curriculum and learning paths for various subjects and skills while integrating organizational goals and vision into learning solutions
• Conduct regular assessments, surveys, focus groups, and other feedback methods to consistently understand employee learning needs
• Build business cases for solution designs and implementation

Learning Design, Development & Delivery

• Design and develop learning solutions (digital and blended) and training content, in strong collaboration with the Training Program Manager and stakeholders
• Design instructional prototypes, conduct testing, analyze results, and recommend improvements
• Develop and recommend learning assessment tools and metrics to measure adoption, progress, and post-training impact
• Gather and analyze feedback from training sessions to identify gaps and implement updates
• Provide coaching and training to staff on the delivery of learning solutions
• Facilitate training sessions as required
• Analyze existing learning programs and resources and identify areas for improvement
• Provide backup support for Training Facilitators and Training Leads as required

Learning Management System (LMS) Support & Administration

• Act as an administrator for the Learning Management System (LMS) including identifying, recommending, and implementing enhancements to the Training & Development team
• Create and manage the digital learning plan to maximize outputs in learning platforms
• Liaise with vendors and manage relationships with third-party providers supporting learning initiatives
• Prepare and distribute LMS training updates, outcomes reports, and trend analyses
• Maintain up-to-date training materials, handbooks, and user guides
• Keep current with educational technology trends and best practices
• Act as business unit leader for company ERP implementation, including testing, course creation, and collaboration with the implementation team
• Responsible for ongoing LMS maintenance and support

Project Management & Client Relationships

• Effectively manage training projects, timelines, and prioritization based on standards of work
• Participate in departmental or corporate projects where appropriate

Administrative/Other

• Maintain training materials, handbooks, and user guides
• Conduct research into learning and development issues, trends, and products
• Support general administrative tasks related to training operations

Qualifications:

• 3 years experience using Learning Management Systems
• 3-5 years professional experience developing learning content across multiple platforms (including mobile); experience with gamification and micro-learning is an asset
• Post-secondary degree in Human Resources, Instructional Design, Education, or related field
• Certification in Instructional Design
• Certification in Adult Learning Principles
• Certified Training and Development professional or equivalent is an asset
• Proficient planner, problem solver
• Experience successfully deploying and sustaining learning projects and programs into production
• Proficiency in authoring e-Learning software such as *Articulate Rise or Storyline or related authoring tools
• High level proficiency in using MS Office suite & web-based conference services such as Teams, and similar technologies
• Strong group facilitation and presentation skills at all levels
• Video editing skills
• Bilingual (French/English) written and verbal is an asset

What's in it for you?

• Competitive Base Salary between $65,000 - $75,000
• Paid Vacation
• Flexible Health, Dental & Vision Benefits 
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development