The Impact of an Instructional Designer at Coupa:
Instructional Designers at Coupa create and maintain best-in-class eLearning, instructor-led, and virtual instructor-led content for Coupa Product training to serve customers, partners, and employees. They have a solid knowledge of instructional design, adult learning theory, and technical training best practices. They must possess a strong bias for action and an unwavering commitment to making our internal and external customers and partners successful.
As Coupa continues to transform the learning experience through AI, automation, and emerging technologies, successful candidates will demonstrate curiosity, adaptability, and a passion for leveraging innovative tools to solve learning and performance challenges in new ways.
What You'll Do:
- Stakeholder Collaboration: Partner directly with cross-functional SMEs and stakeholders to identify critical learning needs and define measurable performance objectives.
- Multimodal Development: Create and maintain diverse curricula for online, instructor-led (ILT), and virtual instructor-led (vILT) training environments.
- Evidence-Based Design: Apply core instructional design theories and principles to address performance gaps and maximize learner impact.
- Pre-Production Design: Generate comprehensive scripts, storyboards, and prototypes for stakeholder review and approval prior to final development.
- Interactive E-Learning: Leverage multimedia authoring tools (Articulate 360, Camtasia) and project management platforms (Asana) to build engaging online experiences.
- AI & Learning Innovation: Explore, evaluate, and apply emerging technologies, including AI-powered content creation, workflow automation, digital adoption tools, and learning assistants, to improve learner experiences and accelerate content development. Continuously identify opportunities to streamline processes, reduce development time, and increase the impact of learning solutions through technology.
- Creative Problem Solving: Challenge traditional learning approaches by identifying innovative solutions that improve performance, reduce time-to-competency, and embed learning directly into the flow of work. Demonstrate a willingness to experiment, iterate, and rethink how learning is designed, delivered, and consumed.
- Project Ownership: Manage the end-to-end content development lifecycle, ensuring seamless collaboration between curriculum managers and delivery teams.
- Quality Assurance: Ensure all instructional materials meet rigorous quality standards and strictly adhere to established corporate writing and style guidelines.
What You Will Bring to Coupa:
- Instructional Expertise: 2+ years of experience in instructional design, curriculum management, or adult learning within a corporate training environment (SaaS preferred).
- Agile Development: Proven ability to operate in rapid 2-week development cycles, delivering high-quality learning content under tight turnaround times.
- Technical Toolset: Mastery of eLearning authoring tools including Articulate 360, Adobe Creative Cloud, Camtasia, and Microsoft Office.
- Content Design: Demonstrated skill in assessing learning needs and converting complex technical information into engaging, media-rich, and high-impact learning solutions. Ability to leverage emerging technologies and AI-powered tools to improve development efficiency and learner outcomes is strongly preferred.
- AI Fluency: Demonstrated experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies to enhance content development workflows, accelerate production, improve learner engagement, or solve business challenges.
- Technology Curiosity: Actively stays informed on emerging trends in AI, learning technology, automation, and digital enablement. Demonstrates a passion for experimenting with new tools and translating innovation into practical business value.
- Innovation Mindset: Proven ability to think beyond traditional training solutions, challenge assumptions, and recommend creative approaches that improve performance, scalability, and the learner experience.
- Methodology & Theory: Strong foundational knowledge of instructional design processes, taxonomy, knowledge transfer methods, and organizational development.
- Strategic Communication: Excellent writing and editing skills with the ability to simplify technical concepts and build consensus across disparate groups with competing priorities.
- Education & Validation: BA/BS degree in Education or Instructional Design required; a professional portfolio demonstrating successful project execution must be provided.
Important:
A portfolio link showcasing relevant work samples must be included with your application. Only candidates who provide a portfolio will be considered for this role.
As part of the interview process, candidates should be prepared to discuss how they have leveraged AI, automation, emerging technologies, or innovative approaches to improve learning outcomes, streamline development processes, increase efficiency, or solve complex business challenges. We are particularly interested in individuals who demonstrate curiosity, experimentation, and a proactive approach to exploring new technologies and applying them to real-world learning and performance needs.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 2+ years of experience in instructional design, curriculum management, or adult learning in a corporate training environment
- BA/BS degree in Education or Instructional Design
- Professional portfolio demonstrating successful project execution
- Mastery of eLearning authoring tools including Articulate 360, Camtasia, Adobe Creative Cloud, and Microsoft Office
- Experience working in rapid, agile 2-week development cycles and delivering under tight turnaround times
- Strong knowledge of instructional design theories, taxonomy, knowledge transfer methods, and organizational development
- Excellent writing and editing skills with ability to simplify technical concepts and build consensus across stakeholders
- Ability to create scripts, storyboards, prototypes, and manage end-to-end content development lifecycle
- Experience using project management platforms (Asana) for content development collaboration
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
