Instore Support Representative

Company :

Hastings Deering is currently recruiting for an Instore Support Representative to join our Construction Industries team. This is a permanent, fulltime opportunity based in our Archerfield office.

In this role, you will receive on-the-job training and play a key part in supporting our customers with their aftersales needs. You will build strong relationships within your assigned territory, identify new business opportunities and provide quality leads into the Hastings Deering sales pipeline.

Using the telephone as your primary tool, you will connect with new and existing customers to help retain and grow our customer base while delivering an exceptional service experience!

Reporting to our Instore Support Representative Supervisor, the key responsibilities of this role will include:

• Engage in promotional campaigns to capture market share and to promote the value and quality of Caterpillar machines
• Account qualification and updating, maintaining call cycles and 
• Maintain call cycle and our accurate records on our account database
• Promote Dealership products & market offerings

About You:
You will bring the following skills and experience to the role:

• Demonstrated success in a telephone marketing or lead generation role within the Earth-moving or similar Industry
• Previous experience within frontline customer sales, support and marketing
• Effective communication skills (verbal and written) with a focus on customer service
• Strong level of self-motivation and initiative
• Effective time management and organisational skills
• Willingness to undergo rigorous and ongoing training

About the Benefits
Hastings Deering offers a wide range of benefits including:

• A rewarding career with diverse opportunities
• A competitive remuneration package
• Salary Continuance Insurance
• Employee Assistance Program for employees and their families
• Discounts on private health, vehicles, travel and more
• A culture of inspiration, innovation, collaboration and execution
• Ongoing training & support to further your career
• Free on-site parking
• Annual salary reviews

How to Apply
If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now.

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner by emailing [email protected]