Installed Base Manager 40 - 50% (f/m/d)

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The opportunity

Are you analytical, structured, and energized by turning complex data into real business impact? Do you want a role with global reach where the data you own becomes a direct lever for Sales, Service, and business growth? Then we have the ideal opportunity for you!

As Installed Base Manager at our Product Service Centre in Zurich, you will take ownership of the worldwide installed base for the high voltage products manufactured at our Swiss factories. Based in our Product Management and Marketing team, you will collaborate closely with Country Installed Base Managers around the globe, safeguard the accuracy of service history and asset data, and empower Sales, Service, and technical functions with dashboards and analyses that drive business decisions.

How you'll make an impact

• Safeguard the data quality of the global installed base for our Swiss-manufactured high voltage products

• Build strong working relationships with our Country Installed Base Managers worldwide, act as their central product counterpart, and jointly identify bottlenecks, opportunities, and priorities

• Prepare, analyze, and enrich large data sets, identify errors, and continuously improve data quality

• Develop and maintain Power BI dashboards and tailored analyses that empower Service Sales, Area Sales Managers, and technical troubleshooting teams

• Deliver cross-functional digital analyses and dashboards that create value beyond the installed base scope

• Ensure a smooth data handover from new business to service in close collaboration with the Quality department, and partner with Field Service Management to keep field data accurate

Your background

• Bachelor's or master's degree in industrial engineering, business informatics, data science, or a related field; open to both recent graduates and candidates with some years of relevant experience

• Strong analytical mindset and a passion for data quality, with structured and reproducible ways of working

• Experience with Power BI, or a clear motivation to build up these skills; SAP knowledge is beneficial and SQL is a plus

• Curiosity and a problem-solver's mindset: you enjoy digging into complex topics and designing pragmatic solutions

• A balance of vision and adaptability, with comfort in guiding stakeholders through change

• Strong collaboration and communication skills across functions and regions

• Fluent English is mandatory; German and any other language are considered an asset

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.