Job Context
The Installations Coordinator plays a pivotal role in delivering a seamless end-to-end installation experience. Acting as the central point of contact between customers, field engineers and internal teams, you’ll take ownership of installations from initial scheduling through to successful completion. This is a fast-paced, hands-on role where no two days are the same - balancing live schedules, proactively resolving issues and ensuring every job stays on track.You’ll manage engineer bookings, monitor real-time dashboards, troubleshoot delays and swiftly reorganise failed or incomplete jobs. Alongside this, you’ll support commissioning activities, raise purchase orders and invoices, coordinate stock dispatch and keep systems accurately updated. You’ll also play a key part in delivering large-scale rollout projects, helping the business hit critical deadlines and performance targets.
Location: Leeds LS15, on-site.
What You’ll Do
Liaise with customers and engineers to agree suitable appointments.
Schedule all work onto Engineers devices.
Monitor active dashboard and schedules at all times.
Proactively deal with any engineer lateness.
Raising PO’s and invoices for jobs.
Logg and follow up of any failed jobs or re-visits.
Reschedule any failed appointments or incomplete work.
Request stock dispatches.
Update system with relevant notes.
Monitori large rollouts to ensure completion within specified target.
Deal with all telephone installation enquiries.
Manage Installations / bookings in a timely manner, ensuring deadlines/SLA’s are met.
Ensure customer service is adhered to at all levels.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
Experience working in a fast paced customer service roles, ideally within telematic/technology industry.
Previous experience liaising with third party technicians and engineers and engaging in scheduling activities.
Proficiency in google suite of products.
Confident using CRM, ERP, or job management systems to track progress and update records accurately.
High attention to detail, particularly when raising purchase orders, invoices and updating job notes.
Clear and professional communication skills when dealing with customers, engineers and internal teams.
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations. Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices. In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider. Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team. No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us: We are One Team We Innovate We Own It We Care We Have Fun We Understand
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