Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
Inside Sales Support
We are seeking a detail-oriented and customer-focused Inside Sales Support specialist to assist our sales team in driving revenue and delivering exceptional service to prospective and existing clients. In this role, you’ll support the sales process by preparing quotes, managing CRM data, coordinating with vendors, and helping streamline communications between internal teams and clients. The ideal candidate thrives in a fast-paced IT services environment and has experience working with MSP sales operations or similar technology-based offerings.
Key Responsibilities:
Sales Process Support
· Prepare and manage sales quotes, proposals, and order forms for hardware, software, and managed services.
· Assist in RFP/RFI responses, renewals, and client onboarding documentation.
· Support contract tracking and ensure all sales documentation is accurate and up to date.
CRM & Administrative Tasks
· Maintain accurate records in the CRM (e.g., HubSpot, Salesforce, ConnectWise Sell), including contacts, opportunities, and activities.
· Track sales activity metrics and generate pipeline and performance reports as needed.
· Follow up on outstanding proposals and coordinate renewals or upgrades.
Client & Vendor Coordination
· Communicate with vendors for pricing, product availability, and deal registrations.
· Support communication between the sales team, service delivery, procurement, and clients to ensure smooth order processing and implementation.
· Help schedule discovery calls, demos, and other client-facing meetings as needed.
Qualifications:
· 2+ years of experience in sales support, inside sales, or sales administration—preferably in an IT, MSP, or technology services environment.
· Familiarity with quoting tools (e.g., ConnectWise Sell/Quosal, QuoteWerks) and CRM systems.
· Strong organizational skills with a high attention to detail.
· Excellent written and verbal communication skills.
· Proficient in Microsoft Office 365 (especially Excel, Outlook, and Word).
· Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Why you’ll love working here
At Coursser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
· Competitive benefits package, including medical, dental, vision, and life insurance
· 401k match
· Unlimited vacation time*
· Paid sick time
· 10 Holidays including your Birthday and a Floating Holiday!
· Healthy Lifestyle reimbursement
· Amazon Prime reimbursement
· 40 Hours for Volunteer Time
· Paid parental leave
· Reimbursement for ongoing education and certifications
· Learning and development programs
*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time
team members are provided 10 vacation days.
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
Skills Required
- 2+ years of experience in sales support, inside sales, or sales administration, preferably in an IT, MSP, or technology services environment
- Familiarity with quoting tools such as ConnectWise Sell/Quosal or QuoteWerks and CRM systems
- Strong organizational skills and high attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office 365, especially Excel, Outlook, and Word
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in. PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value. On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning. One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract. Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row. Here are a few more awards we’re proud of: Channel Futures MSP501 Top Managed Service Providers, 2017-2018 Best Places to Work in SC, 2014-2018 Microsoft East Region Office 365 Partner of the Year, 2017 Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016 INC5000 Fastest Growing Companies, 2015-2017 Best of Upstate, 2014 Microsoft Southeast Area Community Connections Partner of the year, 2012 ?Check out our current job openings at https://www.goptg.com/Careers
