Support sales in customer service, quoting, new customer setup, and coordinating delivery, job changes, issues on location, communications, reporting, and billing. Individual must be able to multi task in a fast paced environment meeting strict deadlines while maintaining attention to detail and accuracy. This position requires on-call rotation and after hours customer service.
Responsibilities
Prepare customer quotes.
Coordinate communication between teams to resolve issues on location.
Track customer specific requirements and pricing.
Monitor available inventory for upcoming jobs.
Track and report customer activity.
Track and report revenue.
Coordinate incoming and outgoing jobs.
Coordinate with customers to get invoices and/or tickets signed.
Review and approve customer invoices.
Create credit memos and manage the approval process.
Train new employees on department process and work instructions
Perform other work-related tasks as necessary.
Comply with all NOV Company and HSE policies and procedures.
Other job duties assigned by the business unit
Generate reports and verbal communication to schedule outgoing and incoming jobs daily.
- Create and review customer quotes.
- Ensure all invoices are accurate and approved in a timely manner to be submitted to the customer for payment per the customer requirements.
- Track and manage disputes to ensure DSO goals are achieved.
Qualifications
- Preferably 2+ years of ESP and/or Artificial Lift Experience
- Experience in Customer Service and Sales
- Excellent Communication Skills
- Ability to multitask and work in a fast-paced environment to meet strict deadlines.
- Strong organization and time management skills.
Knowledge of MS Office Suite (Word, Excel, Outlook).
Current Knowledge of the Oil and Gas Industry and Artificial Lift Equipment.
Skills Required
- Preferably 2+ years of ESP and/or artificial lift experience
- Experience in customer service and sales
- Excellent communication skills
- Ability to multitask in a fast-paced environment and meet strict deadlines
- Strong organization and time management skills
- Knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
- Current knowledge of the oil and gas industry and artificial lift equipment
NOV Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NOV and has not been reviewed or approved by NOV.
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Healthcare Strength — Company materials describe comprehensive medical, dental, and vision coverage alongside life/disability insurance, a global EAP, wellness resources, and paid parental leave; the company also states it pays most U.S. health plan premiums, which bolsters perceived value.
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Retirement Support — The 401(k) program features auto‑enrollment, immediate vesting, and ongoing employer contributions; historical filings and comments point to a generally well‑regarded match even as exact formulas can change.
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Leave & Time Off Breadth — Paid parental leave and widely cited decent PTO at hire are complemented by options like experience‑based vacation credit and a flexible holiday, creating a rounded time‑off offering in many U.S. roles.
NOV Insights
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
