Inside Sales Specialist (M/F/D)

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office
Entry level
Hardware • Internet of Things • Logistics • Software
The Role
Manages inside sales and customer service activities for semiconductor accounts, including quotations, orders, forecasts, backlog, logistics solutions, and order changes. Uses SAP and related systems to process BOMs, validate orders, manage requoting, monitor supply-chain performance, and communicate delays. Collaborates with account managers, purchasing, suppliers, and sales operations to meet customer needs and revenue goals. May handle customer claims and occasionally travel for customer visits or training.
Summary Generated by Built In

EBV Elektronik

EBV Elektronik, an Avnet company, is one of Europe's leading distributors for semiconductor products with almost 900 employees. For more than 50 years, we have been making our customers and manufacturers successful - every day. How do we do that? Through our employees:

  • Passion and competence

  • Ownership and trust

  • Learning and growing

  • Diversified teams and strong individuals

​
For us, every job is much more than just a task.

Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

What’s in it for you?

  • A supportive team environment where everyone is working toward the same goal.
  • An environment where you will have the tools and opportunities to further your career.
  • And more….

What You Will Do:

  • Create, upload and qualify large quotations (BOMs) in SAP via ZLQ and provide quotation to ISR or AM for fixing pricing and forwarding to customer
  • Validate automated new orders (EDI, call-offs) and book to backlog with agreed resale
  • Owns requoting process for running Order backlog
  • Validate and process order changes, escalate to customer in cases internal business rules are violated (e.g. push outs, cancellations).
  • If not direct customer contact, ISS escalates to to ISR and AM
  • Maintain customers Forecast materials (validity, liability, forecast parameter)
  • Validate and process customers forecast, consignment changes and call-offs. Direct customer contact prefered.
  • Proactive Order Backlog Management in cooperation with Supplier Controlling (for unconfirmed and overdue orders as well as order confirmation > leadtime, buffer assignments). This Process will continue be aligned with Supplier Controlling, who owns the process
  • Provide proactive information to customer about lead time changes, backlog situations and delays in supply chain based on reports, if ISS has direct customer contact
  • Close cooperation with ISR, Account Manager, EBV Purchasing, Quote Center, Supplier Controlling, Sales Operations and Suppliers (re-quoting) to fulfil customers` needs and ensure supply chain
  • Validate existing customers logistic solutions with Customer (if direct contact), Account Manager and Sales Operations for efficient way of working
  • Monitor customers operational KPIs of Logistic processes and provide regular update to AM, ISM or RSM in alignment with ISR
  • Participation in team meetings, in-house trainings and selected supplier trainings
  • Optional: May manage customer concerns and claims and may register in the applicable system (part of 20% flexibility)
  • Optional: Customer contact only in agreement with RSM, ISM and AM

Key Skills Required

  • Possesses expert knowledge of customer needs, products and complexity of business services.
  • Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts.
  • Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
  • Advanced knowledge of systems such as SAP, ERP, order management.
  • Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
  • Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.
  • High level of proficiency in English and German
  • Interested?Great! We are looking forward to your application!
  • #LI-EBV


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.


Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected].

Job Applicant EMEA Imprint

Skills Required

  • Expert knowledge of customer needs, products, and complex business services
  • Ability to identify qualified customers for increasingly complex accounts
  • Advanced knowledge of SAP, ERP, and order management systems
  • Full knowledge of Microsoft Excel, including formulas, analysis, formatting, and data manipulation
  • Full knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx
  • High proficiency in English and German
  • Willingness to occasionally travel to customer sites or attend training, including overnight travel

Avnet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avnet and has not been reviewed or approved by Avnet.

  • Retirement Support — A company-funded pension alongside a 401(k) and a discounted employee stock purchase plan establishes strong long-term savings options. Company materials and plan documents underscore active pension funding and tools that help employees model outcomes.
  • Leave & Time Off Breadth — Company resources emphasize paid time off, paid holidays, and flexible or hybrid work where roles allow. Benefits guides also outline leave programs, including paid family leave in the U.S.
  • Wellbeing & Lifestyle Benefits — A broad well-being platform (THRIVE), EAP counseling, wellness reimbursements, employee discounts, and on-site health offerings extend support beyond core insurance. Development and community programs further contribute to a rounded total rewards experience.

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The Company
HQ: Phoenix, AZ
11,000 Employees

What We Do

Avnet is a global electronic components distributor with extensive design, product, marketing and supply chain expertise for customers and suppliers at every stage of the product lifecycle. For the past 100 years, Avnet has helped its customers and suppliers around the world realize the transformative possibilities of technology. Our culture was founded on new ideas and emerging technology. Headquartered in Phoenix, Arizona, Avnet is a leading global technology distributor and solutions provider at the center of the technology value chain. Founded in 1921, we work with suppliers in every major technology segment to serve customers worldwide across a broad range of markets. Whether working on large-scale production or early prototypes, we meet customer needs through individualized, end-to-end service to streamline solutions and improve efficiency for customers worldwide. Headquartered in Phoenix, Arizona, we serve more than 1 million customers in more than 140 countries and partner with global suppliers from almost every technology segment.

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