Inside Sales Specialist - ISWH

This Inside Sales Specialist role is within Prysmian North America’s Industrial Specialties Wire Harness & Assembly division, dedicated to providing just in time supply of wire harnesses and cable assemblies to leading OEMs of medical equipment, rolling stock, specialty vehicle, electric vehicle, and other industrial equipment.

• Manage customer requests, including phone calls, e-mails, faxes, and other forms of electronic communication
• Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
• Process requests for quotes by providing pricing and product availability in a timely fashion, typically within 24 hours
• Process orders from customers and acknowledge within 48 hours
• Continuously develop product knowledge through internal and/or external training's
• Process customer returns and claims in a timely manner and initiate corrective action if necessary
• Participate in cross-functional projects impacting the department and the organization
• Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
• Provide back-up assistance and coverage for other teams as required
• Be the voice of the customer to the Prysmian organization

• Bachelors or Associate degree preferred.
• Experience in sales, customer service, or account management
• Proficiency in Microsoft Office
• Analytical, documentation, and problem-solving skills
• Technical aptitude to understand product functionality, specifications, and applications
• Desire and ability to excel in a rapidly changing, fast-paced environment
• Motivated both individually and on a team level
• Organizational, time management, multi-tasking, and follow-up skills
• Associates degree
• International logistics experience helpful

• Experience with AS400/HFA ERP, Business Objects, DB2, Sharepoint workflows, SAP

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at [email protected].

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