The Insides Sales Representative will be responsible for growing the company’s cannabis business by building successful, long-term client relationships through satisfying customer’s needs and requests for Holistic products in conjunction with the Outside Sales Team.
Duties include the following. Other duties may be assigned.
- Work with the Outside Sales Team to develop positive relationships with customers and distributors and seek unique and creative ways to promote company’s brands
- Act as the customers’ primary point of contact and handle customers’ individual needs
- Co-manage a portfolio of accounts to achieve long-term success
- Upsell Holistic products when talking to customers and taking orders over the phone.
- Suggest actions to improve sales performance and identify opportunities for growth
- Track and report on customer preferences, and provide feedback and data to Marketing and Sales regarding customer requests
- Resolve conflicts and provide solutions to customers in a timely manner
- Report regularly, and as requested, on the status of accounts and transactions
- Raise awareness of company’s brands in the marketplace by using marketing tools, attending promotional and industry events, and providing training to dispensary staff
- Maintain a thorough knowledge of the industry, company and its products
General
- Regulations require that incumbent be at least 21 years of age and able to obtain and maintain medical marijuana work credentials – applicable marijuana licensing regulations may disqualify individuals with certain criminal convictions.
Education/Experience:
- At least 3 years of sales or related customer focused experience
- Cannabis industry experience is strongly preferred
Required Knowledge and Skills:
- Excellent written and verbal communications and negotiations skills
- Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint, and SharePoint
- Experience with CSR software
- Ability to deliver an excellent customer experience
- High level of attention to detail
- Understanding of sales performance metrics
- Professional demeanor, strong work ethic, ability to initiate and follow through on work independently and adapt to changing priorities
- Able to maintain confidentiality
- Ability to work collaboratively in a team environment
- Ability to work a nontraditional schedule as needed, including evening and weekend work
Maryland pay range
$26—$28 USD
Top Skills
What We Do
Holistic Industries is building a great place to work, shop and invest in cannabis. Our mission-to provide patients and customers with the highest quality, safest cannabis medicine possible. Scaling from a seed of inspiration in 2011, Holistic Industries is now one of the largest, fastest growing private Multi-State Operators in the country. We have one of the most seasoned teams in the industry and a budding "Greenhouse of Brands". Our company develops and offers a wide range of proprietary strains that increase desired cannabinoids such as CBD. These high CBD strains have become our foundation for growing, packaging, and selling the best cannabis in our markets. We're committed to harvesting and crafting industry-leading strains, consumer brands, and medical-grade products based on the most progressive science in cannabis. Holistic Industries has a unique model and approach that enables it to win licenses, scale operations and introduce national brands successfully in highly regulated markets. The company has proven to be responsible stewards of capital since its inception by sourcing licenses on merit rather than simply acquiring them on the open market. A "GREENHOUSE OF BRANDS" beginning with our flagship retail and wholesale brand, Liberty Cannabis, we continue to prove our ability to launch new brands from scratch and attract noteworthy partners.
We are deeply and actively committed to the communities we serve; our efforts under Liberty Cannabis Cares are focused on four pillars: Social Equity, Diversity, Community, and Cannabis Literacy.
Our team includes the nation’s most knowledgeable experts in cultivation and dispensing, with professionals who are top of their fields in medical professions, security, agriculture, real estate, and the legal distribution of other highly controlled substances. We're a team of best-in-class executives and staff in and outside the industry who share a passion for advancing cannabis products and retail experience at scale
