About Us:
BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.
Job Description:
As Customer Service/Inside Sales Associate with BW Papersystems, you will drive product sales by developing and securing direct sales opportunities while providing comprehensive telephone and on-site support to customers. You will actively generate market interest through various sales activities including lead qualification, prospect outreach, product demonstrations, and maintaining relationships with existing accounts. This role combines sales development responsibilities with customer service duties such as order processing, quote generation, shipment coordination, and warranty support.
Job Responsibilities:
- Drive product sales by developing, identifying, and securing direct sales opportunities through various outreach activities
- Generate market interest and close sales by executing projects, surveys, campaigns, site visits, and product demonstrations
- Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) through effective lead qualification and nurturing
- Prospect identification and outreach through cold calling, email marketing, and database profiling activities
- Provide comprehensive telephone support to customers and manage incoming calls and emails for order requests
- Take and close customer orders while providing quotes and coordinating shipments
- Cross-sell new solutions to existing customers and maintain ownership of specified customer accounts
- Travel to visit key accounts when required to build relationships and help manage their accounts
- Support sales processes and handle warranty claims in coordination with VP, maintenance, and supervisors
- Maintain on-call availability on weekends and holidays, with Friday through Monday coverage every two months
BASIC QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or GED Certificate
- 2+ years of sales and customer service experience
- Proficient in navigating a computer (required)
- Proficient with using Microsoft Suite
- Blueprint reading a plus but not required
#LI-MG2
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Company:
BW PapersystemsSkills Required
- High School Diploma or GED Certificate
- 2+ years of sales and customer service experience
- Proficiency navigating a computer
- Proficiency using Microsoft Suite
- Blueprint reading
Barry-Wehmiller Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Barry-Wehmiller and has not been reviewed or approved by Barry-Wehmiller.
-
Retirement Support — A 401(k) with immediate vesting and a defined company match is provided, supporting structured long‑term savings. Plan specifics are documented in the current benefits handbook.
-
Parental & Family Support — Paid parental leave is available for both birth and secondary caregivers, complemented by family‑building supports such as fertility benefits. Company‑paid disability coverage offers additional income protection around family events.
-
Wellbeing & Lifestyle Benefits — A wellness incentive program can significantly reduce medical premiums when requirements are met. Telehealth and second‑opinion services, along with other resources, broaden everyday support.
Barry-Wehmiller Insights
What We Do
We’re Building A Better World. We’re more than just a successful capital equipment and engineering solutions firm. We’re an organization fiercely committed to improving the lives of our team members across the globe. By providing meaningful work in an environment of care and compassion, we send them home fulfilled by their time with us, rather than drained by it. We understand what every human being on the planet desires: to know that who they are and what they do matter. As a business, we have a unique opportunity to let them know that they do. Through our Truly Human Leadership culture and personal growth initiatives, we help them become their best selves. And when we bring out their best, they give their best. To their work, their team members and friends, our customers and suppliers, the people in the communities in which they work and live, and--most important of all--to their families. And before you know it, a better job has helped build a better world!
