The Role
Manage and grow customer accounts through inbound leads and referrals; prepare cost calculations and quotations; handle order entry, returns, and customer inquiries; respond to technical questions; source materials; set up parts in ERP; support sales team and communicate across departments while maintaining profit margins and safety.
Summary Generated by Built In
Seal & Design, Inc. is a family owned company founded and located in Clarence, NY with three divisions located across the U.S. and Canada. Our product line includes gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and many other products for a wide array of sealing applications. We provide superior products to our customers across many industries, including: Automotive, Medical, Military & Defense, Aerospace, Electronics, Power Generation, Hydraulics, and HVAC.
Pay Range: $60,000 - $68,000/year
Requirements
- Perform all account management duties by maintaining and growing existing relationships and developing new ones through inbound leads, customer and vendor referrals
- Calculate costs, offer quotations and follow up on open quotations
- Understand customer needs and requirements
- Accurately respond to technical questions
- Complete order entry, respond to complaints and process returns
- Responsible for maintaining profit margins
- Respond to inbound phone and website inquiries as needed
- Source raw material and parts as needed
- Set up new customer parts in ERP system
- Communicate key information to other internal departments
- Support Inside Sales Manager and outside sales team with special projects and other tasks
- Observe safety and security procedures
Qualifications
- Bachelor's degree, one to two years or more related experience preferred
- Proficiency processing a high volume of emails
- Ability to navigate operating system and Microsoft programs (Teams, Excel, Word, etc.)
- Technical aptitude and strong attention to detail
- Problem solving ability
- Demonstrated ability to calculate markups, margins and other figures as it pertains to quotations
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
- Ability to work independently and as a member of a team
- Versatility, flexibility, and a willingness to work with enthusiasm in a dynamic environment
- Familiarity with PPAP and APQP processes a plus
Benefits
Seal & Design rewards our engaged and talented team with competitive salaries and generous, comprehensive benefit packages which include:
- Medical/Dental/Vision Plans
- 401(k) and profit sharing
- Paid Time Off
- Bonuses
- Paid Holidays
- Life Insurance
- Yearly Performance Reviews
Skills Required
- Proficiency processing a high volume of emails
- Ability to navigate operating systems and Microsoft programs (Teams, Excel, Word)
- Technical aptitude and strong attention to detail
- Problem solving ability
- Demonstrated ability to calculate markups, margins and other figures for quotations
- Excellent written and verbal communication skills
- Strong organizational and analytical skills; ability to manage priorities and multi-task
- Ability to work independently and as part of a team
- Versatility, flexibility, and willingness to work enthusiastically in a dynamic environment
- Bachelor's degree (preferred) or 1-2 years related experience
- Familiarity with PPAP and APQP processes
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
.jpeg){kind=icon}
