Inside Sales Representative - Fluent Italian

Summary

The main purpose of the Inside Sales team is to deliver sustainable and profitable growth through digital sales and automating sales processes and methodologies for the region. This role will be responsible for identifying and capturing new business opportunities within a specific territory .

Key Responsibilities

Acquisition

• Analyze local market specifics and identify and capture new business opportunities within a specified geographic territory and/or customer segment (small to medium deals) remotely.
• Validate leads coming from established sources and convert them into opportunities.
• Promote and sell products, services, and solutions through direct contacts, virtual events, and webinars.
• Using virtual selling tools to deliver engaging business or product presentations. Also, bring product experts who may be based in their markets/regions to enhance the relationship and improve the probability of successful sales.
• Identify customer-specific needs and deliver informative virtual sessions to present the proposal and guide the customer through the implementation/onboarding process using digital tools.
• Create new accounts and log contact details of potential customers in the digital tools.
• For high-potential prospects, preparation of the business case and ensuring deal profitability targets are met.
• After successful acquisition, ensure that the customer is fully operational: technical setup, training, invoicing, etc.
• Using various digital communication channels (email, instant messaging, video calls, etc.) manage and negotiate to finalize deals.
• Actively participate in the sales process, handle leads created as part of the campaigns, and report on the campaign progress daily by logging activities performed in the CRM.

Contribution to Sales and Marketing Plan

• Support the delivery of the marketing plan by analyzing webinar outcomes, following up on webinar attendees, and supporting awareness and educational digital activities in individual or group settings.
• Participate in the preparation of the quarterly sales plan and identification of the target customer and prospect groups using dedicated analytical tools in Qlick and CRM.
• Using virtual selling tools (video calls, live presentations - Teams, Zoom) to identify and qualify business opportunities by establishing and developing relationships with key decision-makers with a minimum number of daily/weekly/monthly call numbers set by the manager.
• Coordinate and participate in RFP/RFI responses and follow-up.

Sales Pipeline Reporting and Analysis

• Report weekly or bi-weekly to the Inside Sales Head on the sales pipeline and campaign progress and provide insights and market intelligence.
• Ensure correct customer approach rate on a monthly, quarterly, and yearly basis, as defined by management.
• Monitor and manage the sales pipeline velocity at the desired level.

Team Participation

• Support new Inside Sales members in their induction process (shadowing, customer case discussions, etc.).
• Actively participate in knowledge sharing as part of the Inside Sales Learning Framework (provide topics, help moderate discussions), and be an active member of the Inside Sales global community.
• Take on the responsibility of being a product or solution champion for a given market/customer group.

The Ideal Candidate

• 1-3 years of sales experience in an IT environment using digital tools with good exposure in data analysis, sales processes, and working with KPIs.
• Understanding of and/or prior experience with the travel industry and travel agency environment desirable and will be treated as an advantage.
• Fluency in Italian and English required, excellent verbal and written skills.

What we can offer you:

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.