John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
The Internal Sales Manager will lead and develop the Internal Sales function to deliver high-quality, compliant, and customer-focused commercial and technical support that drives business growth. The role ensures the team operates as an effective extension of external sales by maintaining strong technical competency, process excellence, and cross-functional coordination.
Responsibilities include but not limited to the following:
- Ensure the Internal Sales team consistently performs responsibilities to a high standard.
- Lead onboarding, training, and competency development, including ownership and completion of the skills matrix.
- Ensure team competency in interpreting technical drawings and specifications for order accuracy.
- Guide the team in identifying cross-sell and upsell opportunities to maximize revenue.
- Ensure appropriate technical and commercial evaluation of customer enquiries and purchase orders.
- Ensure proper coordination between Sales, Engineering, Aftermarket, and Orderbook teams via tools like iProjects.
- Act as the escalation point for inter-company technical and commercial enquiries.
- Drive continuous improvement in sales processes and customer satisfaction.
- Maintain data integrity in customer records, price lists, and transactional processes
- Oversee order entry, quote generation, and contract review processes to ensure compliance with company policies.
- Oversee key account and channel partner management, including assignment of account ownership.
- Ensure effective communication between internal teams and external sales regarding customer activities.
- Escalate and resolve customer issues, ensuring timely closure and root cause identification.
- Ensure the Internal Sales function operates as an effective extension of the external sales organization.
- Align team activities with broader business goals, revenue targets, and customer strategies.
- Ensure the team maintains strong knowledge of product portfolios.
- Associates Degree or 10 Years relevant Experience. High school diploma or equivalent required
- Minimum 5 years of customer service.
- Minimum 2 years in a leadership role managing direct reports.
- Experience in an ERP system is preferred.
- Must be familiar with Microsoft Excel, Word, and Email.
- Multi-channel Communication: Experience in communicating with customers through various channels such as team, phone and email.
- Data Entry Skills: Accurately entering customer orders.
- Effective communication skills both verbal and written.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Skills Required
- High school diploma or equivalent
- Associate's degree or 10 years relevant experience
- Minimum 5 years of customer service
- Minimum 2 years in a leadership role managing direct reports
- Experience in an ERP system
- Familiarity with Microsoft Excel, Word, and Email
- Multi-channel customer communication experience (phone, email, team)
- Accurate data entry skills for customer orders
- Effective verbal and written communication skills
What We Do
For over 170 years, Smiths Group has been pioneering progress by engineering a better future. We serve millions of people every year, to help make the world safer, more energy efficient and productive, and better connected, across four global markets: Energy, General Industrial, Safety & Security, and Aerospace & Defence. Listed on the London Stock Exchange, Smiths employs more than 15,000 colleagues in over 50 countries. For more information visit www.smiths.com. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths.
