Job Description:
Cambria is seeking a candidate that can effectively build strong relationships with both external and internal customers, while exhibiting excellent customer service. The Inside Sales Lead will be responsible for interacting with Cambria’s Business Partners via phone from our local Distribution Center to provide white glove service. This role will engage and partner daily with Cambria Market Representatives, Business Partners, Distribution Center Leadership and Staff to accurately process and schedule slab orders.
Collaborate cross functionally with others in the company
Collaborate with the local DC Manager to align on routes, material availability and estimate arrival of product from our Cambria Manufacturing Facility
Partner, communicate and collaborate with the Distribution Center Manager on initiatives
Collaborate with the Showroom Manager to schedule slab viewings and leverage their expertise to help close the sale
Communicate order holds with the Corporate Finance Team
Provide excellent service and support to Business Partners via phone and email from our local Distribution Center
Answer all inbound calls while portraying excellent customer service
Schedule, enter and follow up on customer orders, regarding the delivery or allocations for will call dates and/or changes
Educate, assist, and provide customer service to Business Partners to help increase their use of the Cambria online ordering portal
Provide accurate information to Business Partners by answering questions as it relates to pricing, inventory and any other requests
Offer alternative options if the requested design is not available
Partner with District Manager on initiatives and assist with other administrative duties as assigned such as purchase orders and collaboration with Sales Operations
Utilize systems to document
Utilize Cambria’s online ordering portal to identify product availability and leverage Cambria internal tools to train Business Partners
Ensure Salesforce entry is entered in an accurate and timely manner that includes Business Partner’s needs and follow up items
Assign and collaborate with field Sales Representatives on action items that relate to their markets and Business Partners
Maintain Open Orders Summary to help manage orders and provide customer information
Requirements:
Ability to learn Cambria’s business and effectively communicate the strengths to customers
Excellent customer service skills with the ability to build relationships quickly
Ability to multitask and prioritize workload in a fast-paced environment
Excellent attention to detail and practiced accuracy
Strong organizational skills with the ability to work autonomously
Resilient integrity, strong work ethic, and portrays an entrepreneurial spirit
Excellent interpersonal, verbal and written communication skills with the ability to communicate cross functionally
Must be able to work overtime as needed
Minimum Requirements:
Education: High school diploma required. Associate’s degree preferred
Experience: Minimum of 3 years of previous customer service and/or inside sales
Systems: Proficient in Google Suites, Oracle, Microsoft Suites. Tableau and Salesforce or similar CRM software is a plus but not required.
Additional Requirements:
Managerial Requirements: N/A
Travel Requirements: N/A
Physical Requirements: Must be able to lift up to 40 pounds to move Cambria Samples and Marketing materials.
Cambria's starting hourly range for this position is $20.00 -$29.00. Our hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position across all US locations. Within the range, individual pay is determined by several factors, including work location, job-related experience, and relevant education or training.
Cambria offers a competitive benefits package that encompasses Health, Dental and Vision Benefits, Basic Life, Dependent Life, AD&D, Long Term Disability, Employee & Family Assistance Program (EFAP), Vacation, Holidays, Registered Retirement Savings Plan, discretionary Deferred Profit Sharing Plan, Employee Referral Program, Tuition Reimbursement, Counselling Services and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.
For additional company information, please visit www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
Skills Required
- High school diploma
- Associate's degree
- Minimum of 3 years customer service and/or inside sales experience
- Proficient in Google Suites
- Proficient in Oracle
- Proficient in Microsoft Suites
- Tableau experience
- Salesforce or similar CRM experience
- Excellent customer service and relationship-building skills
- Ability to multitask, prioritize, and work autonomously in a fast-paced environment
- Excellent attention to detail and accuracy
- Excellent interpersonal, verbal and written communication skills
- Ability to work overtime as needed
- Ability to lift up to 40 pounds
Cambria Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cambria and has not been reviewed or approved by Cambria.
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Fair & Transparent Compensation — Pay is considered solid in several roles, with base salaries described as good or competitive for sales, technical, and some professional positions. Feedback suggests certain departments track near market or above for specific titles.
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Retirement Support — Retirement programs include a 401(k) with company match and discretionary profit sharing, which are consistently highlighted in benefit descriptions. These elements indicate structured long‑term savings support alongside standard paid time off.
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Flexible Benefits — Benefit menus feature FSAs/HSAs, EAP, tuition reimbursement, employee discounts, and professional development assistance, extending support beyond core insurance. Feedback suggests the package covers major U.S. employer essentials.
Cambria Insights
What We Do
Cambria countertops combine innovative design and durability for a lifetime of beauty. Headquartered in Minnesota, Cambria is sold through an exclusive North American network of premium, independent retail and trade partners which can be found at www.CambriaUSA.com. Cambria is a stain resistant, nonabsorbent, quartz surface that is harder, safer and easier to care for than other surfaces. Its nonabsorbent nature protects against more than just stains – it’s also extremely hygienic. Cambria’s industry-leading design palette of vibrant colors and striking movement has captured the attention of the industry and the imagination of the consumer. Cambria continues to push the envelope of innovation by developing additional designs to meet the demands of the most discerning consumers and designers.
