About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do:
As Inside Sales Engineer, you will support the customers by identifying their needs, offering standard and specific solutions/ equipment and services in order to retain customers and maximize opportunities and conversion rate. Strong collaboration with sales team, customer service, product management and technical team to ensure proposals including technical solution that accurately address customers’ needs, adhering to JCI’s product standard, quality requirements and specification.
How you will do it:
- Key point of contact for clients, answering queries, providing basic technical advice and information for new product introduction and modification
- Build and maintains good customer relationship across all customer’s level, coordinate new and repeat sales to ensure 100% customer satisfaction and account retention
- Extensive interaction with customer, partners, internal stakeholder via phone and email
- Enquiry handling, preparation , send and follow up on quotation
- Address clients’ concerns around technical capabilities and commercial viability.
- 100% follow up sales opportunity via Salesforce.com and ensuring no overdue and accurate up to date opportunity pipeline.
- Listen, understand and coney customer requirements to solution and business opportunities.
- Provide reliable solutions for all commercial and basic technical issues to ensure complete customer satisfaction.
- Plan and implement strategies, reporting accurately on sales and business activities.
- Gains customer acceptance by explaining or demonstrating cost reductions and operational improvement of using specific products and/or solution
- Participation with other regional sales colleagues in sharing marketing intelligence on market growth, movement and opportunities to improve revenue.
- Submit orders and confers with Customer service executive
- Coordinate with sales team and demand planner for forecast orders and special pricing (SPR)
- Maintain professional and technical knowledge by attending educational workshop and training.
- Review professional publication, establishing personal networks.
- Contribute to sales’ effectiveness by identifying short term and long range issues that must be address, provision of necessary information and commentary pertinent to deliberations, recommending options and course of actions
- Performance of any ad-hoc duties as assigned
Add on Responsibilities
- Cross function from Water Mechanical business unit to Special Hazard BU. Added on responsibility to pick up new knowledge for Engineered and Foam system.
- Process strong and positive working attitude
- Learn to identify accounts with potential for growth, develop account plans and garner helps from other department to achieve desired goals
- Adopting additional knowledge in SAP to determine improvement by analyzing cost-benefit ratios of project, supplies, service application
- Strong involvement with Order Fulfillment at factory level to ensure healthy order backlog and meet monthly target
- Participate in once weekly night meeting with factory for order fulfillment
What we look for:
- Minimum Diploma in Mechanical or relevant engineering studies preferred
- Project management skill
- Team leadership and facilitation
- Ability to work independently and possess strong “Can Do attitude”
- Knowledge of import, export regulation, SAP system, salesforce, MS Office
- Committed and dedicated to customer satisfaction and enjoy talking to people of all level
What we offer:
- Competitive salary in a MNC environment
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
#LI-WH1
#LI-Onsite
Skills Required
- Minimum diploma in Mechanical Engineering or relevant engineering studies
- Project management skills
- Team leadership and facilitation skills
- Ability to work independently
- Strong can-do attitude
- Knowledge of import and export regulations
- Knowledge of SAP
- Knowledge of Salesforce
- Knowledge of Microsoft Office
- Commitment to customer satisfaction
- Enjoys communicating with people at all levels
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
-
Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
-
Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
-
Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
.png)
