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The Inside Sales Coordinator I plays a key role in driving growth by connecting with customers, building relationships, and uncovering new sales opportunities. This position partners closely with account managers and customers—primarily by phone—to support sales initiatives, resolve issues, and deliver an excellent customer experience. This is a great entry-level opportunity for someone who enjoys communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment.
Key Responsibilities
- Build and maintain strong relationships with customers through frequent, proactive communication
- Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth
- Handle routine customer questions and issues, escalating complex matters to appropriate team members
- Proactively solicit sales orders from existing customers via phone
- Support new customer development through phone and internet-based marketing efforts
- Assist with lead qualification by assessing interest level, timelines, and customer needs
- Execute market penetration strategies using web-based sales leads
- Coordinate customer sample requests with plant operations
- Communicate regularly with customers regarding brand updates, product information, brochures, and programs
- Support new product launches by introducing customers to new and unfamiliar products
- Partner with account managers to fulfill customer requests and resolve service concerns
- Maintain positive, professional relationships with distributors
- Collaborate with Product Managers to support and enhance sales programs
- Attend trade shows, product introductions, and sales-related events as needed
- Participate in ongoing product and sales training
- Prepare reports, correspondence, and documentation to support sales activities
- Perform other related duties as assigned
Qualifications
- High school diploma required
- 0–2 years of experience preferred, ideally in customer service, sales support, or a related role
- Foundational understanding of sales and customer service concepts
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software
- Comfortable using standard office equipment (computer, scanner, etc.)
- Eagerness to learn, contribute, and grow within a sales-focused environment
The Company is an Equal Opportunity Employer.
Skills Required
- High school diploma required
- 0-2 years of experience preferred, ideally in customer service or sales support
- Foundational understanding of sales and customer service concepts
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and general business software
- Eagerness to learn, contribute, and grow within a sales-focused environment
UFP Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about UFP Industries and has not been reviewed or approved by UFP Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, an HSA with a company contribution, company-paid life and disability, an EAP, and a health concierge service. The package is framed as a premium set of benefits supporting employees and their families.
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Equity Value & Accessibility — Employees can buy company stock through an Employee Stock Purchase Program at a discount. Additional ownership perks such as stock gifts tied to service milestones are highlighted in parts of the materials.
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Retirement Support — A 401(k) plan with a company match is available, including pre-tax and Roth options with various investments. Eligibility commonly begins within the first months of employment, encouraging earlier participation.
UFP Industries Insights
What We Do
UFP Industries is a holding company whose operating subsidiaries – UFP Packaging, UFP Construction and UFP Retail Solutions – manufacture, distribute and sell a wide variety of products used in residential and commercial construction, packaging and industrial applications. Founded in 1955, the company has operations in North America, Europe, Asia and Australia.
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